Field Service Engineer III

This is a fully remote position, open to applicants in Alabama, +8 more locations.

📋 Description

• Conduct independent installation, maintenance, troubleshooting, repair, and support for OES, XRF, and XRD instrumentation at client locations.

• Identify and resolve intricate electrical, electronic, mechanical, and instrumentation-related challenges.

• Execute preventive maintenance, instrument calibration, performance verification, and qualification tasks.

• Determine root causes of recurring technical problems and implement corrective measures.

• Handle technical escalations and work in collaboration with internal specialists.

• Enhance and broaden technical expertise through training and professional development.

• Act as the primary technical contact for designated customers.

• Convey technical insights, service recommendations, and resolution strategies.

• Educate and guide customers on instrument operation, maintenance, and safety protocols.

• Collaborate with Technical Support, Sales, Applications, and Engineering teams.

• Oversee scheduling, travel arrangements, customer communication, and prioritization of service requests.

• Address service requirements in accordance with service commitments and business priorities.

• Maintain service reports, technical documentation, parts usage, and customer records.

• Manage service parts, tools, and inventory effectively.

• Meet service contract obligations and contribute to goals related to responsiveness, quality, productivity, and customer satisfaction.

• Adhere to company protocols, quality standards, and environmental, health, and safety regulations.

• Share troubleshooting expertise, best practices in service, and product knowledge with peers.

• Provide technical guidance, training, and mentorship to junior Field Service Engineers.

• Report recurring equipment issues and opportunities for improvement to Engineering, Product Support, and other internal teams.

• Engage in continuous improvement initiatives aimed at enhancing service efficiency and customer experience.

⛳️ Requirements

• At least 3 years of practical experience in field service, technical support, analytical instrumentation, or a similar technical setting.

• Relevant military technical experience is acceptable.

• Bachelor's degree in Science, Engineering, or a related technical discipline.

• Proficiency in troubleshooting, maintaining, or repairing complex electrical, electronic, mechanical, or analytical equipment.

• Experience working autonomously in a customer-centric technical service environment.

• Strong skills in technical troubleshooting and analytical problem-solving.

• Working knowledge of electrical, electronic, mechanical, and computer-controlled instrumentation systems.

• Capability to interpret technical manuals, electrical schematics, service documents, and diagnostic information.

• Exceptional customer service and communication skills suitable for both technical and non-technical audiences.

• Ability to work independently, exercise sound judgment, and tackle technical challenges with minimal supervision.

• Strong organizational and time management skills; ability to prioritize multiple service requests across a geographically dispersed area.

• Excellent written and verbal communication skills along with precise service documentation.

• Proficient in using computers, Microsoft Office applications, and electronic service management or customer relationship management systems.

• Willingness to learn new technologies and engage in ongoing technical development.

• Ability to work collaboratively with customers, colleagues, and cross-functional teams.

• Willingness to travel 75–100% within an assigned service territory and to other locations as required by business needs, including overnight travel.

• Valid driver's license with a driving record that meets company standards.

• Capability to safely lift and carry up to 40 pounds on a regular basis.

• Ability to perform physical tasks associated with field service roles.

• Ability to safely work in laboratories, manufacturing facilities, and industrial production environments.

• Commitment to adhering to company and customer environmental, health, and safety protocols.

• Preferred: hands-on experience in servicing OES, XRF, or XRD instrumentation.

• Preferred: experience in supporting analytical instrumentation in industrial or production settings.

• Preferred: experience in troubleshooting electronics, mechanical components, vacuum systems, high-voltage components, or instrument control software.

• Preferred: experience in providing technical guidance, training, or mentoring.

• Preferred: familiarity with preventive maintenance, calibration, root cause analysis, and technical service documentation.

🏝️ Benefits

• A selection of national medical and dental plans, along with a national vision plan, including health incentive programs.

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.

• A minimum of 120 hours of paid time off (PTO).

• 10 paid holidays each year.

• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).

• Accident and life insurance coverage.

• Short- and long-term disability benefits as per company policy.

• Competitive 401(k) U.S. retirement savings plan.

• Employees’ Stock Purchase Plan (ESPP) allowing the purchase of company stock at a discount.

• Variable annual bonus based on company, team, and/or individual performance outcomes.