Field Service Technician

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Diagnose, repair, and report quality and design issues concerning Xos vehicles and products.

• Transform customer-reported concerns into actionable technical tasks.

• Deliver comprehensive reports detailing causes, root causes, and suggested corrective measures.

• Enhance production quality and field fix development through thorough reporting.

• Collaborate with design, engineering, software teams, and external partners.

• Troubleshoot low- and high-voltage electrical systems, controls, and module programming.

• Utilize electrical principles and various volt-ohm meters effectively.

• Apply mechanical knowledge related to commercial truck systems, motors, and harness systems.

• Provide customer support through in-person, phone, and email communication.

• Document case notes and repair orders; initiate new cases as needed.

• Achieve assigned training goals and certifications.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Demonstrated expertise with both high and low voltage electrical systems.

• Associate's Degree or Vocational Certificate in automotive service technology or equivalent 4+ years of relevant experience.

• ASE Certifications are advantageous.

• CDL Class A or B is preferred.

• Proficient in Google Suite applications.

• Capable of reading and interpreting electrical schematics.

• Valid Driver's License and a clean driving record are mandatory.

• Must fulfill security clearance requirements and adhere to applicable pre-employment conditions.

• Legally eligible for international travel and admissible to Canada for business purposes.

• Must be able to obtain and sustain all necessary travel documentation.

• Willingness to travel as business needs arise, typically 60–80% of the time, including overnight stays.

• Availability for travel during weekends, holidays, and outside of standard business hours.

• Ability to regularly lift over 50 pounds and perform tasks under commercial vehicles while using personal protective equipment, in outdoor environments and varying weather conditions.

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision insurance for employees and their families, with available PPO and HMO (California) plans; plans featuring 100% covered employee premiums.

• Optional ancillary benefits.

• HSA & FSA plans available.

• Accrued vacation time, with additional days earned based on tenure.

• Sick leave provided.

• Paid holidays included.

• Generous holiday schedule, featuring a winter holiday break in December.

• Basic Life & AD&D Insurance, fully covered by Xos.

• Option to purchase additional life insurance for employees and eligible dependents.

• Employer-sponsored Betterment 401(k) plan.

• Pet Insurance available.

• Opportunities for learning, growth, and career advancement.