Field Service Technician

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Diagnose and resolve issues with Roadway Work Equipment for clients.

• Provide training for customers on both new and existing equipment.

• Commission new machines, which includes training and demonstrating equipment at customer locations.

• Repair current equipment at client sites.

• Conduct service, maintenance, and repairs to ensure equipment functions properly.

• Suggest repair parts and enhancements to products for customers.

• Guide and educate customers on the correct maintenance and operation of Nordco equipment.

• Compile weekly travel expense reports and field documentation.

• Collaborate with engineering and/or production teams to address issues with new machines.

• Participate in ongoing improvement of equipment and processes.

• Operate independently and build strong relationships with customers.

• Travel to remote job locations.

• Work in proximity to moving mechanical parts and in environments with fumes, airborne particles, loud noises, and extreme temperatures.

• Regularly stand, climb, walk without assistance, sit, reach, use hands, and communicate verbally and audibly.

⛳️ Requirements

• High School diploma or equivalent qualification.

• At least 5 years of experience as an industrial or mobile heavy equipment mechanic.

• Training in PLC and/or CanBus systems troubleshooting is highly preferred.

• General mechanical knowledge and experience.

• Comprehensive understanding of pneumatic, hydraulic, and electrical systems.

• Capability to read schematics.

• Previous experience in the railroad industry is advantageous.

• Proficiency in troubleshooting and resolving equipment issues.

• Strong mechanical aptitude.

• Ability to understand written, verbal, or diagrammatic instructions.

• Competence in addressing practical problems and managing variables across different scenarios.

• Skill in reading and understanding business documents, technical procedures, schematics, governmental regulations, and professional publications.

• Proficiency in writing reports, business correspondence, and procedural manuals.

• Ability to effectively present information and answer questions from managers, customers, suppliers, and the public.

• Capacity to work effectively with diverse personalities and cultivate strong customer relationships.

• Possession of a valid Driver’s License.

• Willingness and ability to travel 70%-80% of the time.

• Legally entitled to work in the U.S.

• Successful completion of a drug screening and fitness-for-duty test, if applicable.

🏝️ Benefits

• Health, welfare, and retirement benefits.

• Annual bonus eligibility, if applicable.

• Reasonable accommodations for individuals with disabilities.

• Drug screening and fitness-for-duty testing as applicable.