Field Service Technician

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Conduct troubleshooting and provide training for customers on both new and existing machinery.

• Commission new machines, which includes testing and demonstrating equipment at client locations.

• Repair existing machinery at customer sites.

• Diagnose issues and perform service, maintenance, and repairs on machines.

• Travel over 80% to various Canadian and international customer locations for machine setup, troubleshooting, repairs, and customer training.

• Suggest repair parts and recommend product enhancements to clients.

• Educate and train customers on the correct maintenance and operation of Nordco equipment.

• Maintain weekly records of travel expenses and compile field reports.

• Collaborate with engineering and/or production teams to address issues with new machinery.

• Contribute to the ongoing enhancement of equipment and operational processes.

• Work autonomously while establishing effective relationships with clients.

• Operate in proximity to moving mechanical components and within environments that may contain fumes, airborne particles, loud noises, and extreme temperatures.

• Travel to remote job locations.

⛳️ Requirements

• High School diploma or equivalent qualification.

• At least 5 years of experience as an industrial or mobile heavy equipment mechanic.

• An Associate's Degree is an advantage.

• Strongly preferred: training in PLC and/or CanBus systems troubleshooting.

• General mechanical expertise.

• Extensive knowledge of pneumatic, hydraulic, and electrical systems.

• Ability to read and interpret schematics.

• Prior experience in the railroad industry is a plus.

• Skill in troubleshooting and resolving equipment issues.

• Mechanical aptitude.

• Capability to understand written, verbal, or diagrammatic instructions.

• Proficiency in solving practical problems and managing variables in varying situations.

• Skill in reading and interpreting business documents, technical procedures, government regulations, and professional publications.

• Competence in writing reports, business correspondence, and procedural manuals.

• Ability to effectively present information and address inquiries.

• Capacity to work with diverse personalities and foster strong customer relationships.

• Valid driver's license.

• Valid passport.

• French language skills are preferred.

• Willingness to travel 70–80% to both domestic and international locations.

🏝️ Benefits

• Health, welfare, and retirement benefits.

• Annual bonus, contingent upon eligibility.

• Reasonable accommodations for individuals with disabilities.