Field Service Technician

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Deliver technical support and services to customers for digital cinema equipment

• Conduct preventive maintenance, installations, site assessments, demand services, and emergency services

• Oversee the maintenance of cinema projection equipment, digital signage, audio systems, servers, and power supplies

• Develop and implement customer support strategies

• Utilize diagnostic tools to test electronic assemblies, components, and parts

• Inspect equipment and assemblies for defects, replacing any faulty components

• Repair equipment and conduct field assessments

• Address firmware and software challenges

• Lead investigations into customer complaints related to product quality, tolerances, specifications, and delivery conditions

• Document, analyze, and report on production quality and the status of customer complaints and resolutions

• Install electronic or digital devices and evaluate the installations

• Log daily activities in Field Point, including work details, expenses, hours, labor, and travel

• Take initiative and undertake additional responsibilities as assigned

⛳️ Requirements

• Associate's degree (A.A.) or equivalent from a two-year college or technical school, or a comparable combination of education and experience

• Background in electronics related to the Pro-AV sector

• Understanding of computer and networking concepts and architectures

• Preferred experience with digital cinema equipment

• Strong attention to detail

• Proficient in MS Office applications

• Exceptional customer service skills are essential

• Valid driver's license issued by the state

• Capability to stand, sit, squat, and bend for extended periods

• Excellent verbal and written communication skills

• Comfortable operating in a high-pressure, fast-paced environment with changing priorities

• Strong time management, organizational, and analytical abilities

• Self-motivated individual who can identify and address issues proactively

• Ability to effectively interact with a diverse range of personnel within the organization

• Willingness to work weekends, holidays, and be on-call

• Willingness to travel both within and outside of the market up to 70-80% of the time

• Participation in pre-employment criminal history background checks and drug screenings

• Work authorization verification through eVerify

🏝️ Benefits

• Competitive salary and benefits package

• 401(k) plan with employer matching

• Medical insurance

• Dental insurance

• Vision insurance

• Company-paid disability insurance

• Flexible spending account

• Health savings account with up to $1,250/year employer contribution

• Accident insurance plan

• Hospital indemnity insurance plan

• Critical illness insurance plan

• Company-paid and voluntary life insurance options

• Highly collaborative and adaptable working environment

• Opportunities to engage with industry leaders and experts

• Access to the latest technologies and ongoing professional development opportunities