Field Service Technician

This is a fully remote position, open to applicants in New York.

📋 Description

• Deliver technical support and services to customers.

• Conduct preventive maintenance, installations, site surveys, demand services, and emergency services for digital cinema equipment.

• Oversee the maintenance of cinema projection equipment, digital signage, sound systems, servers, and power supplies.

• Develop and implement customer support plans.

• Utilize electrical and computerized test equipment to test electronic assemblies, components, and parts.

• Inspect equipment and assemblies for defects and replace any faulty components.

• Repair equipment and conduct field testing.

• Troubleshoot and resolve firmware and software issues.

• Lead inquiries into customer complaints regarding quality, tolerances, specifications, and delivered conditions.

• Document, analyze, and report on production quality and the status and resolution of customer complaints or claims.

• Install and test electronic or digital equipment.

• Log daily activities in Field Point, including work descriptions, expenses, hours, labor, and travel.

• Assume responsibility for and carry out other assigned tasks.

⛳️ Requirements

• Associate's degree (A.A.) or equivalent from a two-year college or technical institution, or a comparable combination of education and experience.

• Background in electronics related to the Pro-AV market.

• Understanding of computer and networking concepts and architecture.

• Previous experience with digital cinema equipment is preferred.

• Strong attention to detail.

• Proficient in MS Office.

• Exceptional customer service skills are essential.

• Valid driver's license issued by the state.

• Ability to stand, sit, squat, and bend for extended periods.

• Excellent verbal and written communication skills.

• Comfortable in a high-stress, fast-paced environment with changing priorities.

• Exceptional time management, organizational, and analytical abilities.

• Self-motivated individual who can identify and resolve issues as they arise.

• Capability to effectively interact with a diverse range of personnel within the organization.

• Willingness to travel in and out of the market up to 70–80% of the time.

• Availability to work weekends, holidays, and on-call shifts.

🏝️ Benefits

• Competitive salary and benefits package.

• Engaging environment that promotes energy, creativity, and results.

• Highly collaborative and adaptable working environment.

• Opportunities to partner with industry leaders and experts.

• Access to the latest technologies.

• 401(k) plan with employer matching.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Company-paid disability insurance.

• Flexible spending account.

• Health savings account with up to $1,250 annual employer contribution.

• Accident plan.

• Hospital indemnity plan.

• Critical illness plan.

• Company-paid and voluntary life insurance.