Field Service Technician

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee multiple projects concurrently

• Travel to various locations to deliver field services

• Repair equipment, machinery, electronics, computers, laptops, servers, and other IT devices

• Diagnose and resolve hardware, software, networking, and complex technical challenges

• Install, configure, and update software applications and operating systems

• Set up and troubleshoot networks, including IP addressing, DNS, DHCP, and network cabling

• Engage with customers, clarify technical concepts, provide guidance, and address inquiries and complaints

• Prioritize on-site visits and adhere to service-level agreements (SLAs)

• Deliver prompt and courteous technical support

• Function independently or as part of a team while following company security protocols

⛳️ Requirements

• Minimum A+, N+ certification or equivalent along with practical experience

• At least 3 years of Field Service experience

• CCNA, FortiGate NSE certification or equivalent is a plus

• A valid driver’s license is essential

• Strong communication and reporting abilities

• Solid technical and troubleshooting skills

• Must be willing to adhere to the company’s security policies

• Strong communication skills with the capability to work independently or collaboratively

• Ability to perform fieldwork outdoors is required

• Relevant vendor and product certifications along with necessary vocational training completed

• Proficient in computer hardware, software, and networking

• Familiarity with operating systems, troubleshooting methods, and basic programming principles

• Capable of diagnosing and fixing hardware issues in computers, laptops, servers, and additional IT equipment

• Knowledge of component replacement and preventive maintenance practices

• Experience in installing, configuring, and updating software applications and operating systems

• Understanding of network configurations, protocols, and troubleshooting techniques

• Knowledge of IP addressing, DNS, DHCP, and network cabling

• Exceptional verbal and written communication skills

• Strong customer-focused approach with the ability to manage customer inquiries and complaints

• Effective time management skills to prioritize responsibilities and meet SLAs

• Analytical and critical thinking abilities to diagnose intricate issues and implement solutions

🏝️ Benefits

• Competitive salary and performance-based incentives

• Opportunities for professional development and training

• Comprehensive health and wellness benefits

• Flexible working hours and potential remote work options

• Collaborative and inclusive work environment