Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Configure, install, troubleshoot, network, maintain, and train users on a diverse range of Ricoh products and services.

• Deliver strategic analysis, consultative assistance, repairs, and develop solutions independently.

• Address intricate product and recurring technical issues.

• Lead efforts to share technical problems and educate others on processes.

• Identify opportunities to enhance the utilization of Ricoh equipment, supplies, and services.

• Assemble, adjust, maintain, and share expertise on products and equipment in accordance with specifications and documentation.

• Advocate for Ricoh support functions and offerings while managing customer needs.

• Oversee personal schedules and assist in scheduling support for multiple solutions.

• Foster productive relationships with customers and Ricoh personnel.

• Implement workload management and field-call handling procedures.

• Provide customer training, monitor equipment and workflows, and propose improvement solutions.

• Achieve response-time, repair-time, quality, productivity, and cost-control objectives.

• Complete administrative tasks, logs, processes, reports, and time/activity tracking.

• Maintain assigned car stock and/or customer on-site inventory.

• Engage in Ricoh Extra Value program opportunities and fulfill other assigned duties.

⛳️ Requirements

• Possess a valid state driver's license and meet the minimum auto insurance coverage as per Ricoh policy for positions requiring extensive personal-car use for company business.

• High school diploma is mandatory.

• Completion of coursework and experience with computers, electronics, mechanics, basic networking, basic connectivity, and printing software applications is preferred.

• Fulfill the requirements outlined in the Technology Services Training Role Inventory and Certification Program for the assigned role.

• Proficient in advanced Microsoft Office applications.

• Familiarity with computers, mobile technology, and related applications and/or systems.

• Ability to travel extensively on a daily basis by automobile to various customer locations.

• Occasional overnight travel may be necessary.

• Capability to move wheeled objects weighing up to 400 pounds and lift and carry items up to 50 pounds.

• Ability to perform frequent stooping, bending, squatting, kneeling, using ladders, and working at varying equipment heights.

• Dexterity with calculators, keyboards, hand tools, and good eye/hand coordination.

• Willingness to work shifts, overtime, standby, and/or on-call as required.

🏝️ Benefits

• Options for medical, dental, life, and disability insurance.

• Retirement Savings Plan (401K).

• Health Savings Account (HSA).

• Flexible Spending Account (FSA).

• Tuition assistance programs for team members.

• Paid vacation time.

• Paid holidays each year.

• Additional benefits that promote health, wellness, and ongoing personal and professional development.