Field Service Engineer

This is a fully remote position, open to applicants in Sweden.

📋 Description

• Install, support, troubleshoot, repair, and maintain Intuitive products within the designated territory.

• Conduct scheduled maintenance, system inspections, preventive maintenance, software updates, recalls, field actions, and upgrades.

• Diagnose, troubleshoot, and repair products and associated equipment within specified timeframes.

• Coordinate and execute system and hardware delivery and installation.

• Complete administrative tasks including spare-parts inventory, Field Activity Reports, Return Material Authorizations, and expense reports.

• Maintain issued tools, calibrated tool sets, employee vehicles, laptops, iPads, and other company assets.

• Assist Intuitive teams, including providing support for sales trade shows, customer phone inquiries, and hospital contacts.

• Offer feedback to headquarters and engage in continuous-improvement initiatives.

• Fulfill required equipment training, Intuitive Surgical University classes, and professional development courses.

• Oversee the assigned territory, addressing customer needs, managing system install-base configurations, customer contacts, training, and events.

• Mentor junior Field Service Engineers based on experience.

• Engage in new product introductions and regional process-improvement projects.

• Provide support for service contract renewals.

⛳️ Requirements

• A university or college degree in science or technical engineering or equivalent; alternatively, 5 years of relevant work experience, 3 years’ experience with a Master’s degree, or a PhD without experience.

• Excellent written and verbal communication skills in the local language(s) and English.

• Strong interpersonal abilities.

• In-depth technical knowledge of Intuitive Surgical products, gained through experience.

• Proficient teaching and presentation skills.

• Strong administrative and record-keeping capabilities.

• Familiarity with Operating Room protocols is preferred.

• Proven history of building solid relationships with Surgeons and Hospital staff is preferred.

• Demonstrated ability to independently troubleshoot complex electro-mechanical systems.

• Willingness to travel up to 50–70%, depending on account distribution and region.

• Must adhere to applicable export-control requirements, if necessary.

🏝️ Benefits

• Remote work arrangement; employees are required to come onsite when requested by their leader.

• Access to professional development courses as mandated by management.

• Participation in Intuitive Surgical University classes and product training.

• Provision of employee vehicles, laptops, iPads, issued tools, calibrated tool sets, and other company-owned or issued assets.

• Commitment to equal employment opportunities and protection against discrimination and harassment.