Field Service Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver on-site technical assistance for customer projects and manage daily operations.

• Assist with both cold and hot commissioning of battery systems.

• Troubleshoot battery performance issues, including cell and module charging/balancing, and work on equipment related to the site.

• Aid in the decommissioning of battery systems and sites, encompassing maintenance, cleanup, disassembly, and removal of equipment.

• Serve as the primary EHS representative in the field and ensure adherence to OSHA and other regulatory requirements.

• Act as a point of escalation for field service challenges and address customer inquiries.

• Collect and relay customer feedback to enhance service processes.

• Support the implementation and ongoing enhancement of standard operating procedures for service-related activities.

• Collaborate on the integration of new tools and technologies into field operations.

• Guarantee compliance with safety regulations, organizational policies, quality standards, and industry norms.

• Complete administrative tasks related to projects, including daily reports and expense documentation, in a timely manner.

• Travel to assigned job sites and remain on location until tasks are finished.

• Manage field tools necessary for assignments and projects.

• Ensure operational excellence across all areas.

⛳️ Requirements

• Technical or Trade degree, High School diploma, GED, or equivalent professional experience.

• A minimum of 1 year of experience as a field service technician in electrical power generation, renewable energy, or a related field, along with relevant safety certifications.

• Proficiency with computers and the installation of controls-related firmware and software.

• Competence in Microsoft Office applications, including Word, Excel, and PowerPoint.

• Excellent communication and interpersonal abilities.

• Capability to work autonomously while also collaborating within a team.

• Ability to manage multiple projects and objectives simultaneously.

• Capacity to follow instructions and complete tasks as promised.

• Self-motivated, detail-oriented, organized, and adaptable.

• Achievements demonstrating leadership, teamwork, integrity, and accountability.

• Willingness to travel and engage with customers.

• Capability to frequently lift over 50 lbs, and to stand, sit, or kneel for prolonged periods, as well as work outdoors in various weather conditions.

• Requires 75% or more travel to customer locations.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and advancement.

• Comprehensive health and wellness benefits.

• Flexible work schedule and remote work options.

• Supportive company culture that values teamwork and innovation.