Field Service Technician

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Provide support for fuel cell products installed within electric lift trucks.

• Carry out installations and servicing of fuel cells at designated customer locations.

• Conduct preventative maintenance and address any breakdowns.

• Document breakdown incidents, procure necessary parts, and maintain fuel cell systems.

• Service and maintain fuel cells at customer sites.

• Execute diagnostics, troubleshooting, and evaluations to ensure fleet maintenance.

• Undertake field retrofits as well as software and hardware upgrades.

• Offer on-call and emergency support to customers.

• Acquire tools, equipment, and parts as needed.

• Troubleshoot and maintain systems involving high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquids, high-pressure gases, and fueling systems when required.

• Liaise with customer personnel and hydrogen suppliers concerning aftermarket support.

• Provide feedback to regional service representatives regarding fuel cell performance and maintenance matters.

• Complete incident reports, service logs, inventory maintenance, and documentation for sites/systems.

• Demonstrate and enforce safety protocols in the field and at customer locations.

• Travel as necessary for business purposes and adhere to traffic laws while driving.

• Represent Plug Power in a professional manner.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of a high school diploma or equivalent, supplemented by technical coursework in electrical studies.

• Three (3) or more years of hands-on experience in mechanical and electrical troubleshooting.

• Formal training and education may be considered in place of direct experience.

• Must hold a valid driver's license, maintain a clean driving record, and be capable of safely operating a motor vehicle.

• Ability to lift 50 pounds regularly without assistance.

• Familiarity with lift truck operations and applications is highly desirable.

• General mechanical aptitude is necessary.

• Proficiency in computer and software systems, including Word, PowerPoint, Excel, and Outlook.

• Strong interpersonal skills and capacity to communicate effectively with diverse audiences and stakeholders at all levels.

• Excellent verbal and written communication abilities.

• Innovative approach to solving technical issues.

• Ability to work independently.

• Unwavering commitment to quality.

• Outstanding time management skills, capable of managing multiple tasks simultaneously.

• Punctual and reliable.

• Technician must provide their own standard set of tools; specific fuel cell tools will be supplied by Plug Power.

🏝️ Benefits

• Eligibility for Health, Dental & Vision Insurance starting from the first day of employment.

• 401(k) plan with a 5% company match.

• Eligibility for bonuses.

• Paid time off, including vacation, personal, floating holidays, sick leave, and volunteer time off.

• Paid holidays.

• Lifestyle Reimbursement Program.

• Educational assistance.

• Global access to mental health support and counseling services.

• Employee Assistance Program.

• Specific fuel cell tools provided by Plug Power.

• Requirement for the technician to possess their own standard set of tools.