Field Service Technician

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Deliver on-site technical support for Panasonic SMT products tailored to customer needs.

• Install, modify, troubleshoot, repair, and maintain factory automation equipment and software at customer locations.

• Keep up-to-date knowledge of SMT processes, machine programming, configuration, and manufacturing practices.

• Oversee on-site service projects, prioritize technical and equipment issues, and ensure timely completion of assignments.

• Execute LNB/DGS software and equipment installations and projects.

• Address repair issues within 24 hours of arriving at customer sites.

• Provide technical information to customers and hold meetings to discuss any outstanding issues.

• Educate customers on basic software and equipment operation, troubleshooting, and maintenance practices.

• Support TAC with telephone hotline coverage and investigate customer-related issues.

• Generate service notifications and documentation detailing problem resolution.

• Compile reports on installation, acceptance, service, warranty, technical matters, SAP, projects, and corrective actions.

• Assist with factory modifications, equipment refurbishment, rebuilds, and both predictive and corrective maintenance, as well as equipment calibration.

• Guide customers on site preparations for equipment installations.

• Handle travel arrangements, expense reports, and coordination of customer activities.

• Aid sales teams with technical customer requirements and maintain account relationships.

• Act as a liaison among Field Service Technicians, TAC Support, Sales, and Marketing teams.

• Provide factories and customers with technical information to troubleshoot issues.

• Participate in equipment exhibitions and demonstrations at trade shows, demo rooms, and customer sites.

• Maintain communication with factories and relay technical data gathered from customer visits.

⛳️ Requirements

• Must be a resident of the Mount Pleasant, Wisconsin area.

• Completion of a two-year technical or vocational program, or equivalent military training is required.

• Two to three years of industry experience is preferred.

• Functional proficiency in operating a PC and relevant software applications is preferred.

• Willingness to travel as needed for the position.

• Ability to strategically resolve conflicts and work collaboratively with others.

• Demonstrated technical leadership abilities.

• Possess initiative, creativity, troubleshooting skills, attention to detail, and strong organizational skills.

• Solid functional capabilities with PCs and various software applications.

• Excellent written and verbal communication skills.

• Ability to communicate efficiently with internal departments and across all organizational levels.

• Capacity to lift over 50 pounds (22.7 kg).

• Ability to stand for extended periods on factory floors and navigate factory production environments and confined spaces.

• Willingness to travel frequently, often 75% or more, both domestically and internationally.

• Availability for flexible working hours, including non-standard business hours, weekends, and occasional holidays.

• Valid authorization to work in the U.S.

🏝️ Benefits

• Medical, dental, vision, and prescription insurance plans.

• Options for Health Savings Accounts and Flexible Spending Accounts.

• Coverage for life, accident, critical illness, disability, legal, identity theft, and pet insurance.

• 401(k) plan featuring company matching contributions and immediate vesting.

• Paid vacation, holidays, personal days, sick leave, volunteer leave, and parental and caregiver leave.

• Tuition reimbursement for job-related courses after six months of employment.

• Lifestyle Spending Account.

• Access to an Employee Assistance Program (EAP).

• Virtual health management services.

• Support for chronic conditions.

• Resources for neurodiversity.

• Assistance for tobacco cessation.

• Substance abuse support services.

• Resources for life stages and fertility issues.

• Opportunities for discretionary bonuses and incentives.

• Commitment to equal opportunity and an inclusive workplace.