Field Service Engineer

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver on-site technical assistance to Abbott Diagnostics clients.

• Conduct installations, corrective, preventive, and proactive maintenance.

• Diagnose and resolve customer issues related to increasingly complex instruments.

• Accurately document the resolution of complaints in a timely manner, adhering to the Field Service Business Process and quality system.

• Organize and execute preventive maintenance, installations, updates, and technical service bulletins.

• Assist field personnel and align with district business objectives.

• Guide and mentor fellow Field Service Representatives.

• Engage in call rotation, standby, and after-hours duties.

• Effectively manage time, territory, and inventory.

• Travel to support other territories, training sessions, and critical accounts.

• Take ownership of customer issues, ensuring successful escalation or handoff.

• Collaborate across functions with sales, marketing, and local performance partnership teams.

• Proactively manage assigned accounts to meet service sales, cost-of-service, and KPI targets.

• Utilize remote support tools to enhance instrument uptime.

• Maintain certifications and continuously enhance technical knowledge.

• Report to a Service Manager while supporting individual and team objectives.

⛳️ Requirements

• Bachelor’s degree.

• Reside in the Destin, Florida area.

• Possess a valid driver’s license.

• Exhibit superior technical proficiency.

• Have experience in troubleshooting and resolving customer complaints on at least five increasingly complex instruments.

• Practical experience engaging with customers is preferred.

• Demonstrate troubleshooting and problem-solving capabilities.

• Proficient computer skills, including Word, Excel, PowerPoint, Internet, VPN, remote computing, and remote troubleshooting.

• Strong communication and interpersonal skills.

• Ability to work effectively both in team settings and independently.

• Understand and adhere to quality, regulatory, compliance, and laboratory safety procedures.

• Willingness to travel 50% within the territory, including unexpected travel, after-hours responsibilities, and support for other territories and training.

• Preferred bachelor’s or engineering degree in Biomedical, Electrical, Mechanical, or Medical Technology.

🏝️ Benefits

• Opportunities for career advancement with an international organization.

• Complimentary medical coverage through the Health Investment Plan (HIP) PPO for eligible employees.

• Exceptional retirement savings plan featuring a substantial employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save student debt assistance program.

• FreeU education benefit towards obtaining a bachelor’s degree.

• Flexible working hours.

• Health and wellness benefits.

• Diverse career advancement opportunities.