Field Service Technician

This is a fully remote position, open to applicants in Massachusetts, +2 more states.

📋 Description

• Oversee and replenish the trial hardware kit while managing the rotation of hardware.

• Locate local sources for replacement parts for standard components.

• Carry out vehicle assessments at pre-site locations for intricate trials.

• Execute hardware installations on standard commercial vehicles, including configurations for hardwired systems, diagnostics, and basic AUX Hub setups.

• Conduct basic field diagnostics utilizing a digital multimeter and device diagnostic tools.

• Confirm device connectivity and recording, addressing common activation problems.

• Examine and validate every vehicle prior to acceptance.

• Update customer fleet managers on installation progress and completion.

• Respond to basic product inquiries on-site and escalate more complex questions to AE or SE.

• Monitor hardware inventory and report supply issues to IPM.

• Communicate expanded deployment scope to CPM and advanced technical installations to FSE.

• Frequently travel to trial installation sites and customer fleet facilities.

• Perform additional duties as assigned.

⛳️ Requirements

• 2 to 4 years of practical hardware installation experience is required; experience in vehicle telematics is preferred.

• Mechanical proficiency with device mounting, cable routing, and power connections in commercial vehicles.

• Basic understanding of 12/24V electrical systems.

• Capability to take voltage, current, and continuity measurements with a digital multimeter (DMM).

• Comfortable working in fleet yards, trucking facilities, and industrial environments, including outdoors in various weather conditions.

• Detail-oriented, with a strong emphasis on installation quality and documentation as essential requirements.

• Professional demeanor in customer-facing situations.

• Valid driver’s license.

• Willingness to travel locally and regionally on a frequent basis, nationally on occasion, and internationally as needed.

• Expected travel is 80% or more.

• Availability to work weekends and overtime when necessary.

• Occasional overnight travel will be required.

• Familiarity with best practices in fleet telematics installation for both light- and heavy-duty vehicles is preferred.

• MECP, ASE, or OEM manufacturer certification is highly desirable.

• Experience with Class 7-8 or specialty commercial vehicle configurations is preferred.

• Basic experience in device activation, firmware, or connectivity verification is preferred.

• Previous experience coordinating or supervising a small installation crew is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Health Savings Account.

• Flexible Spending Accounts.

• Telehealth services.

• 401(k) plan with matching contributions.

• Life and AD&D insurance.

• Short-Term and Long-Term Disability coverage.

• Flexible Time Off (FTO) or Paid Time Off (PTO).

• Employee Well-Being program.

• 11 paid holidays plus one inclusive holiday each year.

• Volunteer Time Off.

• Employee Referral program.

• Education Reimbursement Program.

• Employee Recognition and Appreciation program.

• Additional perks and voluntary benefit programs.

• Incentive compensation plan.