Field Service Technician

This is a fully remote position, open to applicants in New York, +2 more states.

📋 Description

• Deliver high-quality service and repair for intricate Wescam MX-Series airborne surveillance turrets.

• Repair, test, and maintain Wescam MX-Series sensor systems according to established protocols and customer deadlines.

• Possess a thorough understanding of gimbal systems, their components, and associated peripheral interfaces.

• Diagnose, repair, and test malfunctioning systems.

• Address aircraft integration challenges related to the MX product line.

• Conduct preventative maintenance on MX turrets.

• Complete initial MX training along with comprehensive on-the-job training.

• Assist U.S. Homeland Security, Law Enforcement, and DOD Military customers by servicing mission-critical sensor systems.

• Act as a knowledgeable resource for colleagues in specialized areas.

• Finalize service and repair documentation along with technical trip reports.

• Provide training to customers on MX operations and operator-level maintenance procedures.

• Make autonomous decisions impacting the performance and availability of essential systems.

• Collaborate with Quality and Manufacturing Engineering to implement corrective actions.

• Be available for occasional off-hour or weekend tasks for customers.

• Travel to OCONUS sites for short-term assignments, including potentially hazardous conflict zones.

⛳️ Requirements

• High School Diploma or equivalent with a minimum of 6 years of relevant experience, or a 2-year post-secondary/Associate’s Degree with at least 3 years of related experience.

• Capability to acquire and maintain an active secret security clearance.

• Willingness and ability to undertake short-term assignments at OCONUS locations.

• Must fulfill all medical requirements for overseas assignments, including a comprehensive post-offer medical examination.

• Minimum of 4 years of experience with electronic and mechanical testing equipment.

• At least 4 years of experience in troubleshooting and repairing aircraft integration, electronic, and mechanical systems down to the line-replaceable-unit level.

• A minimum of 4 years of prior Field Service Representative (FSR) experience in both CONUS and OCONUS repair roles is preferred.

• At least 4 years of experience using Microsoft Office applications, including Word and Excel, as well as specialized software testing programs.

• Minimum of 4 years of experience effectively communicating with both technical and non-technical customers.

• Direct experience with systems integration, software, optical, and electromechanical systems is advantageous.

• Prior experience with MX sensor systems mounted on aircraft, towers, or aerostats is highly preferred.

• Familiarity with government contracting is favorable but not mandatory.

• Experience working independently or with minimal supervision.

• Proven ability to prioritize and manage multiple projects concurrently.

• Strong attention to detail and exceptional organizational skills.

• Experience with Special Operations, AFSOC, DOD, Airborne Law Enforcement, or similar roles is desirable.

🏝️ Benefits

• 9/80 work schedule with every other Friday off.

• Health insurance coverage.

• Disability insurance provided.

• 401(k) retirement plan with matching contributions.

• Flexible spending accounts available.

• Employee Assistance Program (EAP) offered.

• Education assistance program.

• Parental leave policy.

• Paid time off benefits.

• Company-paid holidays.

• Reasonable accommodations for individuals with disabilities.