Field Service Technician

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Install, repair, and test field equipment in accordance with customer and manufacturer specifications, as well as company protocols.

• Diagnose and rectify malfunctions in electrical, mechanical, and control equipment, including warranty repairs.

• Utilize diagnostic tools to pinpoint issues and repair defective components, wiring, and software problems.

• Conduct assembly, modifications, and quality defect resolutions on IE products and equipment.

• Address QA/QC concerns collaboratively with IE plants, project managers, engineers, and quality teams.

• Occasionally travel within the country and potentially overseas.

• Execute receiving inspections alongside regional managers, subcontractors, and customers.

• Evaluate warranty claims and assess their validity against codes, specifications, and requirements.

• Carry out preventative maintenance on electrical and mechanical equipment.

• Create professional service reports that document issues, actions taken, and parts used.

• Respond promptly to client communications via calls, emails, and texts.

• Maintain, inspect, and take care of IE tools, equipment, and vehicles.

• Conduct monthly tool inventories, bi-weekly vehicle inspections, and monthly expense reports.

• Adhere to onsite safety regulations, PPE requirements, lockout/tagout procedures, and safety standards.

• Engage with customers and internal teams to understand their needs and deliver timely solutions.

• Address customer inquiries and complaints, resolving issues effectively.

• Build relationships with customers, commissioning agents, and general contractors.

• Complete IE training, development, product/service, and safety programs.

• Mentor and develop technicians or subcontractors requiring training.

• Assess and approve subcontractor safety programs and ratings.

• Maintain punctual attendance, uphold safe and clean work areas, and comply with IE Core Values and Cardinal Safety Rules.

⛳️ Requirements

• Background in Electrical/Mechanical/Commissioning or Assembly with a minimum of 3 years' experience, including at least three years in the field; or an equivalent combination of experience and education.

• 1-2 years of experience in business and contracting within a similar role.

• Familiarity with supplier agreements involving general or subcontractors.

• Capability to read, analyze, and interpret technical manuals, purchase orders, and project part specifications.

• Proficient in writing reports, business correspondence, and procedure manuals.

• Skill in effectively presenting information and addressing questions from managers, clients, customers, and the public.

• Competence in calculating voltage drop, cable runs, square footage, volume, Ohm's law, and battery runtime.

• Ability to work collaboratively with customers, subcontractors, and individuals with diverse personalities.

• Aptitude for solving practical problems with limited guidance.

• Skill in interpreting instructions, diagrams, and schematics.

• Strong computer skills, including proficiency in MS Office Word, Excel, and MS Outlook.

• Journeyman Electrician, HVAC, or Commissioning certification or license from any state; or an Electrical Engineering or Technical Degree combined with relevant field experience.

• Availability to work a standard 40-hour work week with the potential for overtime as required.

• Willingness and ability to provide emergency support during nights or weekends.

• Must be located in or near Pittsburgh, Pennsylvania, or be willing to relocate there.

• Must be within a one-hour commute to Pittsburgh International Airport (PIT).

• Willingness and ability to travel extensively, including overnight stays and long assignments away from home.

🏝️ Benefits

• Competitive salary.

• PTO (Paid Time Off).

• Paid Holidays (10).

• Medical and Dental Plans.

• Teladoc 24/7/365 access to U.S. Board Certified doctors.

• Employee Assistance Program.

• Company-paid life insurance.

• Supplemental Vision, Life, STD & LTD Insurance.

• 401K with company match up to 6% of base salary.

• Health Savings Account (HSA) with a potential company match up to $2000 based on family size.

• Paid Parental Leave.

• Company vehicle use.

• Relocation packages may be available for eligible candidates.

• Work-life balance accommodations whenever feasible.