Field Service Technician

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Oversee customer service operations and provide attentive care to clients

• Troubleshoot and repair high-speed cash-handling equipment independently

• Manage inventory of parts and tools effectively

• Keep updated on technical and functional advancements related to GLORY equipment

• Ensure customer satisfaction is consistently achieved

• Identify system issues and execute necessary repairs

• Communicate with customers during maintenance or system downtime

• Execute machine installations, Engineering Change Notices impacting system upgrades, as well as hardware and software upgrades

• Adhere to safety protocols and policies

• Complete required Environmental Health & Safety training

• Promptly report any job-site incidents involving injuries or property damage

• Report directly to the District Service Manager

⛳️ Requirements

• Currently enrolled in or have completed professional education in electro-mechanics, electrical engineering, or possess equivalent work experience

• Preferred certifications in relevant fields such as mechanics, electronics, automation, or data processing

• Strong customer service and communication abilities

• Proficient in personal computer usage, Microsoft Office, network navigation, and email communication

• Possess logical troubleshooting skills and the capability to isolate issues at the PCB or component level

• Ability to interpret electrical schematics, logic diagrams, and mechanical drawings

• Understanding of AC/DC power distribution and digital/analog circuitry

• Experience in repairing high-speed paper-handling machines, check sorters, mail sorters, currency sorters, ATMs, or copier machines; ATM or copier experience is preferred

• Preferred 3–5 years of field service repair experience

• Valid driver's license is required

• Must reside within a reasonable commuting distance of the assigned territory

• Capacity to lift up to 50 pounds unaided

• Ability to sit and/or stand for extended periods and frequently kneel, bend, squat, and twist

• Willingness to work at customer locations, including financial institutions, casinos, truck stops, recreational parks, and retail stores

• Availability to work weekends and/or holidays on a rotating schedule

• On-call rotation availability, typically once every 3 to 5 weeks, including evenings and weekends

• Capability to drive to customer locations during work hours

• Willingness to travel occasionally outside the assigned territory, including by air and for overnight stays

• Ability to navigate limited accessibility at job sites

• Must be able to work independently with minimal supervision

🏝️ Benefits

• 401(k) retirement plan with Fidelity, featuring a 2.5% company base contribution and employer matching up to 6% of employee contributions

• Health insurance options with three Blue Cross Blue Shield medical plans

• Paid parental leave policy

• Access to a 24/7 virtual doctor and nurse line

• Dental insurance coverage

• Vision insurance available

• Flexible Spending Account / dependent care options

• Voluntary life insurance offerings

• Company-paid basic life insurance and Accidental Death & Dismemberment (AD&D) coverage

• Company-paid short-term and long-term disability insurance, along with an employee assistance program

• Paid vacation that increases with years of service

• Paid sick days in accordance with City/State regulations

• 9–11 paid holidays per year

• Support for professional development

• Education assistance programs available

• Adoption assistance offered

• Legal and identity theft protection plans

• Opportunity for annual bonuses

• Internal promotion and career advancement opportunities

• Company vehicle and insurance provided for eligible positions