Field Service Technician

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee all facets of customer service and client care

• Troubleshoot and repair various types of high-speed cash-handling equipment independently

• Manage and track parts and tools effectively

• Stay informed about updates in the technical and functional aspects of GLORY equipment

• Ensure complete customer satisfaction

• Identify system issues and perform necessary repairs

• Keep clients informed about the status during maintenance or downtime

• Execute machine installations, Engineering Change Notices for system upgrades, as well as hardware/software upgrades that may need technical support

• Follow safety protocols and policies

• Complete all mandatory Environmental Health & Safety training

• Report job-site incidents involving injury or property damage in a timely manner

• Operate independently with minimal oversight

⛳️ Requirements

• Currently pursuing or have completed professional education in electro-mechanics, electrical engineering, or equivalent practical experience

• Preferred certifications in related areas such as mechanics, electronics, automation, and data processing

• Strong customer service and communication abilities

• Proficient in using personal computers, particularly Microsoft Office, network navigation, and email communication

• Logical problem-solving skills and capability to identify issues at the PCB or component level

• Competence in interpreting electrical schematics, logic diagrams, and mechanical drawings

• Familiarity with AC/DC power distribution and digital/analog circuitry

• Experience in repairing high-speed paper-handling machines like check sorters, mail sorters, or currency sorters; experience with ATMs or copiers is a plus

• Preferred 3–5 years of technical field service repair experience

• Possession of a valid driver's license

• Must reside within a reasonable commuting distance from the designated territory

• Capability to lift up to 50 pounds unaided

• Ability to sit or stand for extended periods and frequently kneel, bend, squat, sit, and twist

• Must be able to perform work at customer locations including financial institutions, casinos, truck stops, recreational parks, and retail establishments

• Willingness to work weekends and/or holidays on a rotating basis

• Availability for an on-call rotation, typically every 3 to 5 weeks, including evenings and weekends

• Must be able to drive to customer locations during work hours

• Occasional travel outside the assigned territory, including air and overnight travel, may be required

• Ability to navigate limited accessibility at job sites

• Ability to work independently with minimal supervision

• Gaming license may be necessary after hiring

🏝️ Benefits

• 401(k) Retirement Plan with Fidelity – Glory contributes 2.5% to your retirement regardless of participation; matches 3% on contributions up to 6%

• Health insurance – Choose from three medical plans through Blue Cross Blue Shield

• Paid Parental Leave

• MDLive – 24/7 access to a Virtual Doctor and a Nurse Line

• Dental coverage

• Vision coverage

• FSA / Dependent Care options

• Voluntary Life Insurance

• Basic Life insurance and AD&D – Paid for by the company

• Short Term Disability / Long Term Disability / Employee Assistance Program – Company funded

• Paid Vacation – 80 hours in your first full year, increasing with tenure

• Paid Sick days according to City/State regulations

• Paid Holidays – 9 to 11 days based on your start date

• Professional development support

• Educational assistance

• Adoption Assistance

• Legal and ID Theft protection plans

• Annual Bonus potential

• Opportunities for internal promotions and career growth

• Company Vehicle/Insurance – Available for specific positions

• A 10% shift differential for working 2nd shift hours