Field Service Technician

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Act as the subject matter expert for the product line by coaching and mentoring internal and partner technicians during installations and repairs.

• Spearhead special projects that require advanced technical expertise.

• Identify technical deficiencies and actively seek solutions.

• Provide remote and on-site customer support and repairs across Mexico, North America, and South America.

• Utilize KT methodology, data, and problem analysis to resolve intricate service issues.

• Engage with the Technical Service Manager, Regional Service Manager, and Technical Phone Support.

• Cultivate strong relationships with customers.

• Conduct pre-installation assessments and site inspections for equipment.

• Complete and submit documentation related to service activities.

• Oversee and manage the return of parts.

• Manage and fulfill preventative maintenance obligations.

• Participate in global training sessions.

• Coordinate with product manufacturers, including those located overseas.

• Facilitate technical training sessions for technicians.

• Support sales efforts through demonstrations and customer visits.

• Monitor key accounts and engage in support activities.

• Relay technical issues to management and support teams.

• Execute other related tasks as assigned by the manager.

⛳️ Requirements

• High School diploma or GED equivalent required.

• A minimum of 8 years of field service experience with industry-related product lines.

• An associate degree in electronics or mechanical engineering or equivalent field experience.

• Field service experience with toner-based production equipment is essential.

• Comprehensive knowledge of electronics is necessary.

• Proficient computer skills, particularly in operating systems and hardware.

• Exceptional organizational and time management abilities.

• Strong verbal and written communication skills are required.

• Familiarity with Microsoft applications is important.

• Excellent customer service skills are a must.

• A valid state driver's license (Real ID compliant) is required.

• A valid passport is necessary.

• Willingness to travel extensively: approximately 70% of the time.

• Availability for weekend work and overtime as needed for installations, service calls, and training.

🏝️ Benefits

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life insurance coverage.

• 401k retirement plan.

• Paid Time Off (PTO) benefits.

• A flexible work environment.

• A collegial workplace culture.