Field Service Technician

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Assist with the rollout of Evolv’s life-saving products to customers.

• Facilitate product demonstrations and installations.

• Conduct maintenance, upgrades, and repairs on current field units.

• Complete technical training for Evolv Express.

• Observe seasoned field service engineers.

• Develop customer relationships and evaluate their needs.

• Install, maintain, and repair equipment as necessary.

• Record work activities in service reports and other documentation.

• Participate in team meetings and receive constructive feedback and guidance.

• Utilize internal systems for managing inventory, invoicing, and scheduling.

• Independently resolve break/fix challenges.

• Process expenses, work orders, and RMAs.

• Exhibit a comprehensive understanding of the Express system and its software.

• Lead support activities for special events at key locations.

• Assist in the on-the-job training of new staff and third-party service providers.

• Report directly to the Director of Global Services.

⛳️ Requirements

• Technical knowledge of product hardware and software components.

• Capability to undergo and implement technical training on products, tools, equipment, and software.

• Proficient in diagnosing and resolving hardware and software issues using wiring diagrams, schematics, and diagnostic tools.

• Experience or aptitude in installing, maintaining, repairing, and upgrading equipment.

• Skilled in performing scheduled software maintenance and upgrades.

• Exceptional verbal and written communication abilities.

• Capable of training customer personnel and security staff.

• Strong time management skills to complete work orders punctually.

• Administrative expertise with expenses, work orders, and Return Merchandise Authorizations (RMAs).

• Familiarity with inventory management, invoicing, and scheduling systems.

• Willingness to work nights, weekends, and holidays as needed.

• Ability to collaborate effectively with customers, operations, engineering, and management teams.

• Willingness to travel frequently, up to 75–85% of the time.

• Capability to travel to customer locations with ease.

• Eligibility to work in the United States, as Evolv participates in E-Verify.

🏝️ Benefits

• Equity as part of your overall compensation package.

• Comprehensive medical, dental, and vision insurance.

• Health Savings Account (HSA) available.

• A 401(k) plan with a 2% company match.

• Flexible Paid Time Off (PTO) policy.

• Quarterly stipend for various perks and benefits.

• Tuition reimbursement program.

• Subscription to Calm for wellness support.