Field Service Engineer

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Install, configure, and maintain Packsize equipment solutions at customer locations.

• Plan and schedule tasks at customer job sites.

• Diagnose issues utilizing technical drawings and documentation.

• Execute routine maintenance and provide emergency services.

• Continuously familiarize yourself with customer operational processes, packaging designs, and technical specifications.

• Implement Packsize solutions and train others on their usage and maintenance.

• Carry out basic clerical and administrative tasks, such as reading and responding to emails, preparing expense reports, arranging travel, and writing technical reports.

• Share information and ideas with both Packsize and customer personnel.

• Comply with Packsize and customer safety protocols concerning moving parts and electricity.

• Develop and maintain strong relationships with customers.

• Collaborate closely with Packsize support team members to provide outstanding customer service.

• Conduct start-up testing and provide customer training on product capabilities, features, and general maintenance.

⛳️ Requirements

• Strong creative problem-solving skills.

• Proficiency in identifying, analyzing, maintaining, and repairing complex mechanical equipment.

• Ability to address challenging customer inquiries regarding product features.

• A strong focus on customer service.

• Familiarity with Windows operating systems.

• Competence in using hand tools effectively.

• Knowledge of mechanical platforms.

• Capability to work independently with minimal supervision.

• Basic experience with Microsoft (Excel, Word) or Google Suite (Sheets, Docs) is beneficial but not mandatory.

• An Associate's Degree, Vocational Training, or equivalent experience is required.

• A Bachelor's Degree in a related field is preferred.

• Availability for on-call duties.

• Willingness and ability to frequently lift materials and equipment weighing up to 50 pounds.

• Capacity to remain stationary for 50% of the time.

• Ability to navigate inside and outside of equipment, warehouses, and office spaces while positioning oneself to work on equipment.

• Skill in operating hand and power tools, computers, and other office equipment.

• Capability to occasionally climb or descend a ladder to reach elevated areas on equipment.

• A valid driver’s license and a clean driving record.

• Willingness to travel domestically by vehicle or airplane.

🏝️ Benefits

• Medical, dental, and vision insurance options.

• 401(k) retirement savings plan.

• Paid Time Off (PTO).

• Health Savings and Flexible Spending Accounts (HSA/FSA).

• Life and disability insurance coverage.

• Protection plans for critical illness, hospital indemnity, accidents, and legal/ID theft.

• Access to an Employee Assistance Program (EAP).