Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support to customers and accounts in the Orange County and North San Diego regions within the Pacific area.

• Troubleshoot, install, maintain, and repair specified GE OEC Surgical C-Arm equipment.

• Execute preventative maintenance and adhere to field modification instructions.

• Order and oversee the cycle times of repair parts.

• Keep customer service logs and internal service documentation updated.

• Communicate effectively with customers to ensure issues are resolved and follow-up is completed.

• Maintain and calibrate tools and testing equipment as necessary.

• Comply with Health and Human Services, environmental health and safety, and other regulatory standards.

• Oversee vendors’ service delivery procedures in accordance with GE Healthcare policies.

• Address and resolve customer service delivery challenges while conducting root cause analysis.

• Engage in sales opportunities including contract renewals and revenue initiatives.

• Collaborate with the local team to ensure efficient service delivery across assigned accounts.

• Provide training to clinical staff on designated equipment as required.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology, equivalent military education, or an Associate’s Degree with 2 years of experience in servicing electronic equipment.

• Alternatively, 3 years of relevant experience along with successful completion of the GEHC Field Service Engineer Apprentice Program.

• Alternatively, a High School Diploma/GED with 12 or more years of experience in servicing electronic equipment.

• Proven experience interfacing with internal team members and external customers as part of a solution-oriented service process.

• Experience in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Background in troubleshooting and addressing customer concerns effectively.

• Legally authorized to work in the United States.

• No employment visa sponsorship available now or in the future.

• Successful completion of a drug screening, if applicable.

🏝️ Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Medical, dental, and vision insurance coverage.

• Paid time off.

• 401(k) plan with options for employee and company contributions.

• Life, disability, and accident insurance.

• Tuition reimbursement opportunities.

• Access to professional development resources.

• Relocation assistance is not provided.