Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Install, troubleshoot, and perform technical maintenance on product and component hardware and software, primarily at customer sites.

• Conduct scheduled inspections, cleaning, preventive maintenance, and minor repairs within a designated territory.

• Evaluate products for proper functionality, resolve any issues, or escalate according to established protocols.

• Arrange services and complete necessary documentation.

• Collaborate with customers to ensure satisfaction with services and clarity on product usage.

• Diagnose hardware and software malfunctions using diagnostic tools.

• Execute component-level hardware repairs and adjust mechanical parts as needed.

• Configure and install relevant software applications.

• Replenish consumables as instructed.

• Install, relocate, add, modify, and remove hardware and software products.

• Educate customers on the operation and usage of installed hardware and software.

• Engage in KPI initiatives, ongoing training, and special projects.

⛳️ Requirements

• Required education or equivalent work experience.

• At least 1-2 years of relevant experience or a suitable combination of education and experience in Field Services.

• Strong written and verbal communication skills.

• A valid driver's license and driving history that meets DN's fleet standards.

🏝️ Benefits

• Equal opportunity employer.

• Workplace that values diversity.

• Training provided through on-the-job, classroom, and web-based methods.