This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Install, troubleshoot, and provide technical maintenance for ATMs, retail, and various other equipment within a designated customer or product area.

• Handle incidents, perform preventive maintenance, manage IMAC/R, and conduct customer training.

• Utilize diagnostic tools to resolve hardware and software issues.

• Carry out component-level hardware repairs.

• Clean and adjust mechanical parts as necessary.

• Configure and install relevant software.

• Conduct routine preventive-maintenance checks and replenish consumables.

• Install, relocate, add, modify, and remove hardware and software products.

• Educate and train customers on the operation and usage of installed hardware and software.

• Receive incident briefings and directives from dispatch.

• Provide updates to dispatch on unexpected issues and deliver detailed activity reports.

• Communicate service status, progress, and results to customers.

• Identify technical or procedural issues and suggest improvements.

⛳️ Requirements

• Education or equivalent work experience is required.

• A minimum of 2-4 years of relevant experience or a comparable mix of education and experience in Field Service.

• Prior experience with ATM cash systems is highly desirable.

• Strong written and verbal communication skills.

• A valid driver's license and a driving record that meets DN's fleet standards.

🏝️ Benefits

• Equal opportunity employer.

• Workplace that values diversity.

• Employer supportive of Armed Forces personnel.

• Applications encouraged from ex-Armed Forces members, reservists, veterans, cadet instructors, and military spouses/partners.