Field Service Technician

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Execute the installation, troubleshooting, and technical upkeep of hardware and software products, predominantly at customer locations.

• Conduct regular inspections, cleaning, minor repairs, and preventive maintenance within a designated region.

• Assess products for proper functionality, address issues, and escalate problems following established protocols.

• Arrange service appointments and complete necessary documentation.

• Collaborate with customers to guarantee service satisfaction and facilitate understanding of product features.

• Diagnose hardware and software malfunctions using appropriate diagnostic tools.

• Carry out component-level repairs and fine-tune mechanical parts.

• Set up and install relevant software applications.

• Install, relocate, modify, and remove hardware and software products as needed.

• Educate customers on the usage and operation of installed hardware and software.

• Engage in training sessions for hardware and software, participate in KPI initiatives, and contribute to special projects.

⛳️ Requirements

• Required education or equivalent professional experience.

• At least 1–2 years of relevant experience or a comparable combination of education and experience in Field Services.

• Strong written and verbal communication capabilities.

• Valid driver's license and driving history that meets DN's fleet standards.

🏝️ Benefits

• Commitment to being an equal opportunity employer and fostering diversity.

• Training provided through on-the-job, classroom, and online formats.

• Opportunities for customer and technical training.

• Involvement in special projects and development focused on KPIs.