Field Service Technician

This is a fully remote position, open to applicants in New York.

📋 Description

• Install, troubleshoot, and perform ongoing technical maintenance for product and component hardware and software, primarily at customer locations.

• Conduct scheduled inspections, cleaning, and additional services; carry out minor repairs within a designated territory.

• Assess products for proper operation and address issues or escalate them according to established guidelines.

• Arrange service appointments, complete necessary documentation, and collaborate with customers to guarantee satisfaction and comprehension of product functionality.

• Diagnose hardware and software malfunctions using diagnostic tools.

• Execute component-level hardware repairs; clean and adjust mechanical parts.

• Set up and install applicable software.

• Carry out preventive maintenance and replenish consumables.

• Install, relocate, add, modify, and remove hardware and software products.

• Educate and train customers on the use of installed hardware and software.

• Engage in hardware and software training, KPI initiatives, and special projects.

⛳️ Requirements

• Educational background or equivalent work experience is mandatory.

• Minimum of 1-2 years of relevant experience or an equivalent mix of education and experience in Field Services.

• Strong written and verbal communication abilities.

• Valid driver's license and a driving record that meets DN's fleet standards.

🏝️ Benefits

• Comprehensive health insurance.

• Retirement savings plan with company match.

• Paid time off and holidays.