Field Service Technician

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Install, troubleshoot, and provide technical upkeep for hardware and software products and components, primarily at customer locations.

• Conduct scheduled inspections, cleaning, minor repairs, and preventive maintenance within a designated area.

• Examine products for proper functionality, address issues, and escalate them following established protocols.

• Employ diagnostic tools to identify and resolve hardware and software malfunctions.

• Execute component-level hardware repairs and make adjustments to mechanical parts.

• Set up and install relevant software.

• Install, relocate, add, modify, and remove hardware and software products as needed.

• Educate and train customers on the use and operation of installed hardware and software.

• Organize service appointments, complete necessary documentation, and ensure customer satisfaction.

• Engage in hardware and software training, KPI initiatives, and special projects.

⛳️ Requirements

• A degree or equivalent practical experience is mandatory.

• A minimum of 1-2 years of relevant experience or an equivalent combination of education and experience in Field Services.

• Strong written and verbal communication abilities.

• A valid driver's license and a driving record that meets DN's fleet standards.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible working hours and a supportive work environment.