Field Service Technician

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Install, troubleshoot, and provide technical support for hardware and software products, primarily at customer locations.

• Conduct routine inspections, cleaning, and other maintenance tasks, along with minor repairs within a designated area.

• Evaluate products for proper functionality and address issues or escalate them based on established protocols.

• Arrange services, complete necessary documentation, and collaborate with customers to ensure their satisfaction and comprehension of product features.

• Diagnose hardware and software malfunctions using appropriate diagnostic tools.

• Execute repairs at the component level; clean and adjust mechanical parts as needed.

• Set up and install relevant software applications.

• Carry out preventive maintenance and replenish consumables as instructed.

• Install, relocate, add, modify, and remove hardware and software solutions.

• Educate and train customers on the usage of installed hardware and software.

• Engage in hardware and software training, KPI projects, and designated special assignments.

⛳️ Requirements

• Required education or equivalent professional experience.

• A minimum of 1-2 years of pertinent experience or a comparable mix of education and experience in Field Services.

• Strong written and verbal communication abilities.

• A valid driver's license and a driving record that meets DN's fleet criteria.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and training.

• Engaging work environment with a focus on teamwork.