Field Service Technician

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Install, troubleshoot, and maintain both product and component hardware and software, primarily at customer locations.

• Conduct scheduled inspections, cleaning, and various services within a designated area.

• Execute minor repairs on products.

• Assess products for proper operation and address or escalate issues in line with established protocols.

• Arrange services and complete the necessary documentation.

• Collaborate with customers to ensure their satisfaction and comprehension of product features.

• Diagnose hardware and software failures using appropriate diagnostic tools.

• Carry out component-level hardware repairs.

• Clean and adjust mechanical components as needed.

• Set up and install relevant software.

• Conduct preventive maintenance and routine inspections.

• Replenish consumables as instructed.

• Install, relocate, add, modify, and uninstall hardware and software products.

• Educate and train customers on the functioning of installed hardware and software.

• Engage in training, KPI initiatives, and special projects.

⛳️ Requirements

• Required education or equivalent work experience.

• A minimum of 1-2 years of pertinent experience or a comparable combination of education and experience in Field Services.

• Strong written and verbal communication skills.

• A valid driver's license and a driving record that meets DN's fleet standards.

🏝️ Benefits

• Equal opportunity employer

• Diverse and inclusive workplace

• On-the-job, classroom, and web-based hardware and software training