Field Service Technician

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Install, troubleshoot, and perform technical maintenance on ATMs, retail, and other equipment within a designated customer and/or product area.

• Conduct incident management, preventive maintenance, IMAC/R, and customer training responsibilities.

• Utilize diagnostic tools to identify and resolve hardware and software issues.

• Carry out component-level hardware repairs.

• Clean and adjust mechanical parts as necessary.

• Configure and install relevant software.

• Execute routine preventive maintenance checks following established procedures.

• Replenish consumables as instructed.

• Install, relocate, add, modify, and remove hardware and software products.

• Educate and train customers on the usage and operation of installed hardware and software.

• Receive incident updates and instructions from dispatch.

• Communicate unforeseen issues to dispatch and provide comprehensive updates on completed tasks.

• Actively inform customers regarding service status, progress, and results.

• Identify technical or procedural challenges and suggest enhancements.

• Leverage corporate tools and processes for knowledge sharing and data collection.

⛳️ Requirements

• Required education or equivalent work experience.

• A minimum of 2-4 years of relevant experience or a suitable combination of education and experience in Field Service.

• Strong written and verbal communication skills.

• Valid driver's license and driving record that meets DN's fleet criteria.

🏝️ Benefits

• Equal opportunity employer.

• Workplace that values diversity.

• Access to corporate tools and processes for knowledge sharing and information gathering.