This is a fully remote position, open to applicants in Canada.

📋 Description

• Install, troubleshoot, and provide technical maintenance for both product and component hardware and software, primarily at customer locations.

• Conduct scheduled inspections, cleaning, minor repairs, and preventive maintenance within a designated territory.

• Assess products for proper functionality, address issues, or escalate them according to established procedures.

• Arrange services, complete necessary documentation, and collaborate with customers to ensure satisfaction and comprehension of the product.

• Diagnose hardware and software failures using diagnostic tools.

• Execute component-level hardware repairs.

• Clean and calibrate mechanical components.

• Set up and install relevant software.

• Restock consumables as instructed.

• Install, relocate, add, modify, and remove hardware and software products.

• Provide instruction and training to customers on the usage of installed hardware and software.

• Engage in training for hardware and software.

• Contribute to the implementation of strategies to meet established KPIs.

• Support special projects as assigned.

⛳️ Requirements

• Required education or equivalent professional experience.

• A minimum of 1-2 years of relevant experience or a comparable combination of education and experience in Field Services.

• Strong written and verbal communication abilities.

• A valid driver's license and a driving record that meets DN's fleet standards.

🏝️ Benefits

• Equal opportunity employer.

• A workplace that values diversity.

• Training opportunities through on-the-job experiences, classroom settings, and online platforms.