Field Service Technician

This is a fully remote position, open to applicants in New York.

📋 Description

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.

• Conduct routine maintenance on gaming machines.

• Quickly respond to customer calls and emergency requests, prioritizing urgent issues.

• Complete Pre-Site Surveys, adhere to schedules, and execute assigned service tasks.

• Ensure inventory accuracy and adhere to the parts inventory process.

• Assist customers with technical questions and documentation.

• Provide reports on trends, needs, and service challenges.

• Review pre-installation documents to identify necessary parts.

• Accurately report service activities using field service management reporting tools.

• Uphold professionalism, integrity, and customer service standards.

• Independently manage day-to-day tasks with minimal supervision.

• Adhere to Aristocrat’s Safety Guidelines.

• Operate designated service vehicles equipped with GPS and real-time camera monitoring systems.

• Safely and efficiently operate a box truck.

• Work in busy, noisy, and smoky casino environments.

• Be prepared to travel on short notice and potentially for extended periods.

⛳️ Requirements

• High school diploma, GED, or equivalent work experience.

• Must be at least 21 years of age.

• Must possess a clean and valid driver’s license with an insurable driving record.

• Capable of obtaining a gaming license as required; Aristocrat will assist with application, payment, and renewal post-hire.

• Willingness to travel daily within the assigned territory; regional and national travel may reach up to 30%.

• Self-motivated, flexible, adaptable, highly organized, and proactive.

• Enthusiastic about technology and problem-solving.

• Ability to remain calm in a fast-paced work environment, prioritize multiple tasks, and achieve goals.

• Effective and constructive communication skills with customers and colleagues.

• Ability to lift and move at least 50 pounds.

• Capable of pushing up to 250 pounds with assistance from moving equipment.

• Able to climb and maintain balance on ladders.

• Good manual dexterity, hand/eye coordination, and vision.

• Ability to drive and operate a vehicle for extended durations.

• Preferred experience as a slot technician, in field service of technical products, or in other diagnostic roles.

• Preferred experience working in the field, being on call, and traveling for work.

• Preferred experience with electronics, mechanics, and troubleshooting.

🏝️ Benefits

• Annual bonuses and incentives may be available based on role and location.

• Health and wellbeing benefits may be available depending on role and location.

• Paid time off may be available based on role and location.

• Retirement plans may be available based on role and location.

• Insurance coverage may be available depending on role and location.

• Additional local or statutory benefits may be available based on role and location.

• Comprehensive six-month hands-on and virtual training program.