Field Service Technician

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conduct repair, installation, and training services for generators, air compressors, and related equipment.

• Diagnose issues and resolve them promptly.

• Convey information and maintain records utilizing a work computer and phone.

• Deliver exceptional customer service.

• Operate ANA service vehicles safely.

• Uphold a professional appearance and align with company culture.

• Stay updated with professional knowledge through continuous study of ANA products.

• Travel up to 80% across North America and Canada, including both domestic and international journeys.

• Regularly visit customers and foster open, transparent relationships.

• Assist in the development and education of key customers.

• Work with engineering and manufacturing teams on product enhancements, new product development, and post-purchase equipment additions.

• Contribute to a positive team environment and undertake other assigned responsibilities.

• Work weekdays from 8:00 AM to 5:00 PM.

• Report to the National Service Manager.

⛳️ Requirements

• Must reside in Canada; preference given to candidates from the Greater Toronto Area.

• Valid driver's license and passport required.

• Willingness to travel to the USA as necessary for training and meetings.

• ANA does not offer employment-based visa sponsorship for this role.

• A minimum of 2 years of practical experience in field service, equipment maintenance, or a similar technical position.

• Trade school certification or technical training focused on engines, mechanical systems, or industrial equipment is preferred, or a bachelor’s degree in mechanical engineering, industrial technology, or a related field.

• Working knowledge of mechanical and basic electrical systems, including fundamental troubleshooting and diagnostics.

• Comfortable engaging with customers and providing training.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Capability to read and interpret technical manuals, schematics, and service documentation.

• Strong problem-solving abilities and competence in performing equipment diagnostics and repairs in the field.

• Fluent in English.

• Proficiency in French is an asset but not mandatory.

• Capacity to sit for extended periods and work on a computer.

• Ability to lift up to 25 pounds.

• Capability to access and navigate all departments within the organization’s facilities.

🏝️ Benefits

• Competitive compensation.

• 401k plan with company contribution.

• Medical, dental, and vision coverage.

• Life insurance.

• Voluntary accident insurance.

• Voluntary critical illness insurance.

• Employee assistance program.

• Employee appreciation programs.