Field Service Technician

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Oversee the installation of new equipment at client locations in accordance with manufacturer specifications.

• Analyze maintenance manuals, schematics, and software tools.

• Repair equipment utilizing knowledge of electronics, testing instruments, computers, and hand tools.

• Direct personnel in the servicing and repair of ABB equipment.

• Educate customers on electrical theory and the operation of ABB Drives as necessary.

• Manage drive system commissioning projects.

• Collaborate with engineering teams to address unusual system operations and maintenance issues.

• Provide management with insights on customer satisfaction, product performance, and suggestions for product enhancements.

• Familiarize and utilize ABB tools such as Drive Composer, Drive Windows, Control Builder, SAP, Concur, Outlook, and Citi-Bank Travel.

• Serve demand-driven customers across the USA to support the systems drives business and enhance customer satisfaction, retention, and profitability.

⛳️ Requirements

• High School Diploma or GED combined with 7 years of technical work experience.

• Associate's Degree with 5 years of technical work experience.

• Bachelor's Degree accompanied by 2 years of technical work experience.

• Proficient understanding of AC and DC drive systems.

• Minimum of 3 years of experience in field service engineering for AC and DC coordinated drive systems.

• At least 3 years of experience with testing equipment, including Oscilloscopes, Data Loggers, PDMA motor testing, and CMC measurements.

• Experience working with ABB 800xA is advantageous.

• A unique combination of education and experience must be evident in the AC drives sector.

• Capability to analyze and test system hardware and software performance related to OEM integrated machines.

• Must possess work authorization allowing employment with ABB in the US.

• Availability for 24/7 work based on business requirements.

• Willingness to travel up to 80% of the time.

• Competence in writing detailed technical field service reports.

• Skill in troubleshooting, testing, repairing, and servicing technical equipment.

• Adhere to ABB and customer safety protocols.

• Complete all required safety training promptly.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plans: Core and Core Plus.

• Vision benefits provided.

• Company-funded life insurance equivalent to 2X base pay.

• Company-paid AD&D coverage equal to 1X base pay.

• Optional life and AD&D insurance – fully employee-funded up to specified maximums.

• Short Term Disability coverage for up to 26 weeks – company-funded.

• Long Term Disability coverage providing 60% of pay – company-funded, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits available – 100% employee-funded (including Accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave of up to 6 weeks.

• Access to an Employee Assistance Program.

• Resources for health advocacy supporting mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program available.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays offered.

• Vacation entitlement based on years of service for hourly and non-exempt positions.