Field Service Technician

This is a fully remote position, open to applicants in Washington.

📋 Description

• Carry out service tasks in accordance with work instructions and adhering to ABB's quality and safety standards.

• Provide exceptional customer service and perform service work that meets customer orders and expectations.

• Relay service work schedules and expectations to promote customer loyalty.

• Collaborate on-site with clients to uncover operational enhancement opportunities and address challenges.

• Execute field service assignments, troubleshoot technical issues, and perform certified on-site diagnostics.

• Compile material lists for service tasks, ensuring that materials, parts, and equipment fulfill quality requirements and are readily available.

• Carry out installation, commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Foster and maintain positive relationships with customers while identifying potential new sales opportunities.

• Detect potential equipment malfunctions and propose corrective measures.

• Recommend enhancements for products and quality improvements.

• Suggest operational and customer service enhancements to management.

• Adhere to safety protocols and uphold safe working and environmental practices; promptly report unsafe practices and incidents.

• Report directly to the Service Manager.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 1 year of experience in servicing critical power equipment, OR an Associate’s Degree in electrical technology with more than 3 years of experience, OR a High School Diploma/GED coupled with 5+ years of relevant work and/or military experience in servicing critical power equipment.

• Proficient in interacting and conveying information (both written and verbal) to various organizational levels.

• Advanced skills in using Microsoft Office applications.

• Moderate capability in Project Management utilizing MS Project or Excel.

• Advanced ability to compose test plans and reports that detail testing outcomes.

• Highly organized and capable of meeting deadlines for administrative responsibilities.

• Strong collaborator with the ability to work effectively with others.

• Demonstrates a sense of urgency and ownership until tasks are completed!

• Candidates must possess work authorization allowing them to be employed by ABB in the US.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan known as the Copay Plan or a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Option to select between two dental plans: Core and Core Plus.

• Vision coverage.

• Company-funded life insurance (2X base salary).

• Company-funded AD&D (1X base salary).

• Voluntary life and AD&D insurance, fully employee-funded, up to specified maximums.

• Short Term Disability coverage for up to 26 weeks, funded by the company.

• Long Term Disability insurance covering 60% of pay, paid by the company, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits available, fully employee-funded (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave of up to 6 weeks.

• Employee Assistance Program.

• Health Advocate support resources for mental and behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program.

• 401k Savings Plan with contributions from the company.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation entitlement based on years of service for hourly and non-exempt roles.

• Remote work model.