Field Service Technician

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Deliver technical support and expertise both onsite and offsite in response to site work requests.

• Execute installation, commissioning, troubleshooting, preventive maintenance, and repair of ABB Variable Frequency Drives (VFDs).

• Conduct preparatory tasks related to spare parts, testing of tools and equipment, and necessary documentation.

• Provide thorough and detailed service reports promptly and follow up as necessary.

• Coordinate efforts with related teams to efficiently meet objectives and ensure customer satisfaction.

• Communicate and present information effectively to top management, customers, vendors, and colleagues.

• Offer feedback on product quality issues to help decrease warranty costs.

• Operate under the guidance of the Drives Service Manager and report to the East Region Lead - Drive Services.

• Assist the Motion Service division in the United States.

⛳️ Requirements

• Associate degree in a technical field and 3 years of relevant experience, or a High school diploma/GED and 5 years of relevant experience, or military education/experience required.

• Must possess a valid driver’s license.

• Authorization to work in the United States is necessary.

• Capability to communicate effectively with all organizational levels, from field technicians to senior management.

• Proficiency in reading, writing, and speaking English.

• Willingness to travel approximately 70% of the time.

• Experience with Medium Voltage drives and power electronics is preferred.

• Familiarity with motors, transformers, switchgear, and industrial communication protocols is preferred.

• Ability to interpret electrical schematics, wiring diagrams, assembly drawings, and technical documentation is preferred.

• Previous Field Service experience is preferred.

• Capability to work at heights, in different weather conditions, and around energized systems.

• Commitment to safety and professionalism.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision benefit provided.

• Company-paid life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D – fully employee-paid up to maximums.

• Short Term Disability – up to 26 weeks – paid by the company.

• Long Term Disability – 60% of pay – company-paid, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee-paid (including accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program offered.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP) available.

• 11 paid holidays.

• Vacation time based on years of service for hourly and non-exempt positions.

• Overtime eligibility included.