Field Service Technician

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Collaborate with customers on-site to pinpoint areas for operational enhancement and alleviate pain points.

• Carry out field service responsibilities, including diagnosing technical problems and performing certified on-site troubleshooting.

• Generate material lists for service tasks, ensuring that materials, parts, and equipment adhere to quality standards and are readily available.

• Implement installation, commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Foster and sustain positive customer relationships to boost satisfaction levels.

• Spot potential new sales opportunities while addressing customer requirements and relay this information internally.

• Anticipate potential equipment failures and propose corrective measures.

• Recommend product and quality enhancements.

• Provide management with suggestions for enhancing operations and customer service.

• Adhere to safety protocols and uphold safe workplace and environmental practices.

• Promptly report unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 1 year of experience servicing critical power equipment, OR an Associate’s Degree in electrical technology with more than 3 years of experience servicing critical power equipment, OR a High School Diploma/GED alongside equivalent work and/or military experience (5+ years) in servicing critical power equipment.

• Advanced proficiency in interacting and conveying written and verbal information across various organizational levels.

• Advanced skills in using Microsoft Office applications.

• Moderate expertise in project management utilizing MS Project or Excel.

• Advanced capability to draft test plans and reports that detail test outcomes.

• Advanced organizational skills and ability to meet deadlines for administrative tasks.

• Strong collaboration skills.

• Demonstrates a sense of urgency and ownership until tasks are completed.

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Option to select between two medical plan choices: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Choice of two dental plan alternatives: Core and Core Plus.

• Vision coverage.

• Company-sponsored life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D – fully employee-funded up to maximum limits.

• Short Term Disability coverage – up to 26 weeks – fully company-funded.

• Long Term Disability coverage – 60% of salary – fully company-funded; option to upgrade to 66 2/3% of salary.

• Supplemental benefits – fully employee-funded (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation time allocated based on years of service for hourly and non-exempt roles.