Field Service Supervisor

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Oversee and manage a dedicated team of proficient and specialized Field Service Engineers.

• Supervise the performance and growth of the designated FSE team.

• Facilitate internal communication within the team.

• Organize and lead regular team meetings.

• Maintain consistent coordination with the sales and service teams.

• Schedule staff effectively.

• Review FSE support requests in collaboration with 2nd line support.

• Handle escalations appropriately.

• Engage in customer meetings.

• Manage critical customer communications alongside the service manager.

• Ensure adherence to health and safety standards.

• Organize both technical and non-technical training sessions.

• Assist the regional service manager in installation planning and preparation alongside the Regional Installation Project Manager and local experts.

• Engage in field service duties for approximately 50% of the standard working hours, depending on team size.

⛳️ Requirements

• A Bachelor’s degree or higher in mechatronics, electronics/engineering, or a related field.

• 3–5 years of experience in a relevant area.

• Familiarity with TEM and/or SEM/SDB and/or XPS products is advantageous.

• Experience in managing a team of Field Service Engineers is beneficial.

• Strong leadership and mentoring capabilities.

• Proven experience in troubleshooting and repairing advanced technological systems.

• Technical expertise at the Engineer II level or above.

• Preference for candidates with a background in Electron Microscopy.

• Proficient communication skills in English, with a preference for German or French at a B2 level or higher.

• Highly organized with the ability to manage administrative responsibilities effectively.

• Exceptional planning and organizational abilities.

• Strong negotiation skills and a commercial mindset.

• Willingness to challenge the status quo and pursue opportunities for improvement.

• A valid driving license (B) is required.

🏝️ Benefits

• Competitive salary package.

• Annual incentive plan bonus.

• Comprehensive healthcare coverage.

• A variety of employee benefits.

• Opportunities for career advancement and professional development.

• Reasonable accommodations for individuals with disabilities.