Field Service Specialist

This is a fully remote position, open to applicants in Mississippi.

📋 Description

• Execute installation, calibration, preventive maintenance, and repairs on electro-mechanical medical devices.

• Identify equipment failures, determine root causes, and implement corrective measures.

• Oversee the designated service territory, which includes organizing service calls, preventive maintenance, and travel logistics.

• Maintain comprehensive service documentation, maintenance records, inventory transactions, and calibrated testing equipment.

• Plan and procure necessary parts while ensuring effective inventory management.

• Educate and guide customer personnel on the operation, maintenance, and inspection of equipment.

• Update customers on service status, arrival times, and resolutions of issues.

• Represent Vantive in a professional manner to customers and colleagues alike.

• Mentor and assist service technicians while contributing to meetings, training sessions, troubleshooting guides, and best practices.

• Propose service enhancements and keep leadership apprised of operational requirements and challenges.

• Engage in installation projects, field actions, and assigned initiatives; take the lead on projects as necessary.

• Handle sensitive components with care and adhere to hospital, environmental, health, and safety regulations.

• Travel to clinical and stakeholder locations for technical support, training, and meetings.

• Perform additional duties as assigned.

⛳️ Requirements

• Background in biomedical engineering, encompassing installation, maintenance, and repair of medical devices.

• Capability to diagnose problems, execute mechanical adjustments, and independently resolve complex equipment issues.

• Ability to operate autonomously and manage a designated territory effectively.

• Strong interpersonal abilities and a professional demeanor.

• Exceptional verbal and written communication skills.

• Proficiency in Microsoft Office applications: Outlook, Word, Excel, Visio, Project, and PowerPoint.

• Capacity to work in healthcare settings while following PPE protocols.

• Physical ability to stand, kneel, bend, and regularly lift up to 50 lbs, with occasional heavier lifting using appropriate tools.

• Willingness to travel 50–75%, including potential overnight stays.

• Readiness to drive long distances or fly as necessary.

• A valid driver’s license is required.

• Alignment with Vantive's core values: Care, Own it, Trust, and Innovate.

• An associate’s degree or higher in Biomedical Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical discipline; OR an associate’s degree or higher in a non-related field with at least 3 years of electro-mechanical troubleshooting experience; OR BMET certification with 3 years of electro-mechanical troubleshooting experience; OR completion of a U.S. military program in electrical or electrical biomedical equipment technology.

• Prior field service experience is highly preferred.

🏝️ Benefits

• Medical, dental, and vision coverage available from day one.

• Basic life, accident, short-term and long-term disability, and business travel accident insurance.

• Aon Pooled Employer Plan (Aon PEP).

• Vantive 401(k) retirement savings plan.

• Investment options and financial education resources.

• Flexible Spending Accounts.

• Educational assistance programs.

• Paid holidays.

• Paid time off ranging from 20 to 35 days, depending on length of service.

• Family and medical leaves of absence.

• Paid parental leave.

• Commuting benefits.

• Employee Discount Program.

• Employee Assistance Program (EAP).

• Childcare benefits.

• Reasonable accommodations available for individuals with disabilities.