Field Service Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee operational readiness initiatives for the launch of new sites, which includes budget monitoring, resource allocation planning, readiness evaluations, and status updates.

• Track startup and deployment costs while delivering reports, analyses, and actionable recommendations.

• Coordinate technician onboarding and field training in collaboration with Learning & Development and operational leadership.

• Engage in technician interviews and offer technical evaluations and hiring suggestions.

• Assess technical skills during onboarding and provide constructive feedback and readiness evaluations.

• Counsel Operations Managers and Regional Service Managers on workforce preparedness, technical deficiencies, process enhancements, and operational efficiencies.

• Offer on-site technical guidance for facility launches, operational interruptions, and urgent staffing requirements.

• Act as the technical escalation contact for intricate equipment, system, and operational challenges.

• Provide hands-on coaching, technical instruction, and developmental feedback to field technicians.

• Collaborate with operational leaders to evaluate workforce readiness, prioritize field support deployments, and enhance service delivery.

• Establish and nurture customer relationships through expert technical assistance.

• Contribute to the Kenco Operating System by engaging in continuous improvement projects, audits, investigations, and actions related to safety, inventory, equipment, and operational effectiveness.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• An associate degree in Industrial Maintenance, Electrical Technology, or a related discipline is preferred.

• 5-8 years of experience in the service, maintenance, or a related technical field involving material handling equipment.

• 2-4 years of experience in a supervisory or lead technician role is essential.

• Proven expertise in diagnosing complex mechanical, electrical, and/or automated systems.

• Demonstrated ability to train and mentor individuals in technical settings.

• Strong understanding of business systems and technology platforms.

• Previous experience as a trainer or lead technician is preferred.

• Proficient in Microsoft Excel, Word, and Outlook.

• Ability to set up an iPad.

• Certified forklift operator trainer.

• Expected travel of approximately 50% - 75%.

• Flexibility to be deployed on short notice based on business requirements.

• A passport is not required but is recommended.

🏝️ Benefits

• Medical insurance options including HSA, HRA, and FSA accounts.

• Supplemental insurance options including critical illness, hospital indemnity, and accidental injury.

• Dental Insurance coverage.

• Vision Insurance coverage.

• Basic Life and Supplemental Life insurance.

• Short Term and Long Term Disability insurance.

• Paid Parental Leave.

• 401(k) retirement plan.

• Paid Time Off of approximately 2 weeks (accrual starts on Day 1 of employment).

• Employer Paid Holidays totaling 10 days.