Field Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist customers with on-site installation, implementation, maintenance, and repair of both company and multi-vendor system solutions.

• Install and enhance hardware/software/network products and configurations at customer locations.

• Identify and resolve product performance issues.

• Conduct maintenance and repairs as required.

• Provide guidance to customers on preventive maintenance and settings that may affect product performance.

• Take proactive measures to address potential equipment issues to avert unexpected disruptions in customers' operations.

• Deliver comprehensive solutions, encompassing peripherals, communication systems, operating systems, and application software.

• Educate other field engineers and clients on the solutions provided.

• Engage with customers and operate in various laboratory settings.

⛳️ Requirements

• A post-secondary degree in a scientific discipline – such as chemistry, analytical chemistry, biochemistry, biotechnology, or a related college degree accompanied by relevant work experience.

• Over 4 years of experience in a laboratory environment, specifically with spectroscopy, GC, LC, and GCP.

• Proficiency in troubleshooting and problem-solving is essential.

• Familiarity with Agilent Instruments is preferred but not mandatory.

• Excellent verbal and written communication skills that are clear, respectful, and timely.

• A passion for traveling and visiting customers.

• Anticipated travel requirement is 25%.

• The ideal candidate MUST reside in the Calgary, Alberta area.

🏝️ Benefits

• Eligibility for bonus.

• Stock options.

• Comprehensive benefits package.

• Flexibility to work remotely.