Field Service Operations Manager – Data Center Division

This is a fully remote position, open to applicants in Alabama, +43 more states.

📋 Description

• Manage daily service operations for the Data Center Services Center of Excellence within the Electrification Services division across the United States.

• Ensure that service activities consistently surpass customer expectations.

• Take responsibility for the daily execution within the Data Center Service segment.

• Build and enhance the surge team for the Data Center segment and the overall Field Services organization.

• Enhance service availability, quality, and customer satisfaction throughout field service operations.

• Develop, implement, and evaluate field service strategies that align with global business objectives.

• Foster customer-centricity, urgency, and care in service interactions to aid retention efforts.

• Promote continuous improvement, first-time-right execution, and performance management based on KPIs.

• Identify on-site opportunities to improve customer operations and relay them to account teams.

• Lead efforts in operational excellence, risk management, and comprehensive service delivery.

• Oversee resource planning, workload balancing, and adherence to HSE standards and ABB Way requirements.

• Supervise Surge Team operations, including onboarding, training, compliance, and the validation of timesheets, expenses, and supplier invoices.

• Provide leadership, coaching, and development opportunities for Field Service Engineers/Technicians.

• Collaborate with ABB teams to allocate personnel, address technical challenges, support project execution, and drive ongoing improvements.

• Report directly to the Director of the Data Center Services Center of Excellence.

⛳️ Requirements

• A Bachelor’s Degree in Engineering or Business, or equivalent experience.

• Strong understanding of Data Center Start-up and Commissioning strategies.

• Familiarity with the development of field service personnel and knowledge of the electrical industry within the Data Center market.

• Proficient in MS suite of products, including MS Project.

• Proficient in Google suite of products: Sheets, Docs, Drive, and Slides.

• Familiarity with SAP.

• Knowledge of project issue resolution software such as BIM, Compass, CxAlloy, and Procore.

• Ability to interpret and work from engineering drawings and technical specifications.

• Technical expertise in power delivery equipment: transformers, switchgear, breakers, relays, etc.

• Uphold high standards for safety and housekeeping while ensuring compliance with all environmental regulations.

• Strong leadership skills, effective communication, teamwork abilities, and a demonstrated customer-focused approach.

• Willingness to travel up to 50% of the time.

• Candidates must possess work authorization allowing them to work for ABB in the US.

🏝️ Benefits

• Short-term incentive plan/annual bonus.

• Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) known as the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision benefit.

• Company-paid life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D options – fully employee-paid up to specified maximums.

• Short Term Disability coverage – up to 26 weeks – Company paid.

• Long Term Disability coverage – 60% of pay – Company paid; option to purchase up to 66 2/3% of pay.

• Supplemental benefits: accident insurance, hospital indemnity, critical illness, pet insurance.

• Parental Leave – up to 6 weeks.

• Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation under a permissive time away policy for salaried exempt positions.

• Continuous learning and support tailored to career goals.