Field Service Manager

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Oversee operational excellence and drive profitable growth within the electrical service sector.

• Manage the performance of the area business, focusing on health and safety, productivity, quality, and essential financial indicators.

• Lead field technician service teams across the district.

• Provide preventive maintenance, troubleshooting, commissioning, and modernization solutions for ABB clients.

• Oversee district workshops for shop-based repairs and modernization services.

• Ensure the safe, high-quality, and timely execution of services.

• Collaborate with ABB regional service teams and functional departments.

• Lead strategic growth initiatives within the district.

• Partner with Sales and Commercial teams to deliver effective solutions for ABB customers.

• Ensure customer retention by providing exceptional field service experiences.

• Promote continuous improvement and the implementation of first-time-right practices.

• Monitor field service KPIs and implement corrective actions as necessary.

• Foster a culture of continuous improvement and implement enhancements in service excellence.

⛳️ Requirements

• Bachelor’s Degree in Engineering or Business or equivalent experience with 5-8 years in the field; alternatively, no degree with at least 8 years of relevant experience.

• Essential knowledge of field service operations.

• Proven strong leadership capabilities.

• Excellent communication skills and a collaborative team-oriented approach.

• Strong planning and prioritization abilities.

• Must possess a strong commitment to customer satisfaction.

• Practical experience with SAP, MS Word, MS Project, MS Excel, MS PowerPoint, and other office software.

• Ability to read and interpret engineering drawings and specifications.

• Experience navigating the cultural diversity of a global business environment.

• Maintain high safety and housekeeping standards and ensure adherence to all environmental regulations.

• Must currently have authorization to work and reside in the US.

• Willingness to travel up to 50% of the time.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Option to choose between two dental plan options: Core and Core Plus.

• Vision benefit included.

• Company-paid life insurance at 2X base salary.

• Company-funded AD&D (1X base salary).

• Voluntary life and AD&D insurance – fully employee-paid up to specified maximums.

• Company-paid Short Term Disability for up to 26 weeks.

• Company-paid Long Term Disability covering 60% of pay, with the option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits available – fully employee-paid (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave of up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental and behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program available.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP) offered.

• 11 paid holidays provided.

• Vacation under a permissive time-off policy for salaried exempt positions.