Field Service Engineer, Remote

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Deliver exceptional customer support through on-site installation, diagnosis, troubleshooting, servicing, and repair of intricate equipment and systems.

• Educate customers on system functionality and maintenance procedures.

• Act as the company representative for customers regarding administrative and technical issues.

• Install, maintain, validate, and repair PerkinElmer and/or multivendor instruments at client locations.

• Provide troubleshooting, repair, qualification, and warranty services within established timelines and maintenance protocols.

• Communicate service offerings, including training, support, software, laboratory services products, and field upgrades.

• Collaborate with customers to comprehend analytical workflows and applications.

• Adhere to documentation standards for installation, warranty, and service agreements.

• Enhance account profitability through effective execution and service delivery.

• Upload and download necessary service data.

• Maintain assigned tools, testing equipment, telecommunications devices, and inventory of service parts.

• Develop both technical and interpersonal skills through ongoing training and development.

• Report opportunities for product improvement via the quality notification process.

• Pursue advanced certification through company-funded training.

• Complete administrative responsibilities, including time reporting and mandatory training.

• Ensure compliance with health, safety, security, environmental, and operational standards.

• Provide services to customers in the Louisville, Kentucky area and surrounding regions, including Kentucky, Ohio, and Indiana, with a focus on Cincinnati and Louisville.

⛳️ Requirements

• BA in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or a related field, including military experience, plus 3 years of direct experience in laboratory equipment repair; OR an Associate Degree in a related field plus 5 years of direct experience; OR a High School Diploma with 7+ years of direct experience.

• Exceptional interpersonal, written, and verbal communication abilities.

• Strong technical problem-solving skills and attention to detail.

• Excellent customer service capabilities.

• Proficiency in technical and practical matters.

• MS Office proficiency: Outlook, PowerPoint, Word.

• Ability to follow both written and verbal instructions and interpret technical bulletins and service manuals.

• Capability to operate under time constraints while maintaining focus and concentration.

• Ability to safely work with potential electrical, chemical, radiological, and biological hazards using universal precautions.

• Willingness to travel by air, vehicle, and/or other modes of transportation as needed for business.

• Valid driver's license.

• Experience with Microsoft 365 is preferred.

• Comprehensive knowledge of analytical equipment, laboratory settings, and/or instrument control software is preferred.

• Vendor-issued certification on relevant laboratory instruments is preferred.

• Familiarity with laboratory safety protocols is preferred.

• Capability to work in laboratory and controlled environments requiring personal protective equipment.

• Ability to occasionally move or lift up to 25 pounds, with the potential for occasional lifting of up to 50 pounds.

• Capacity to manage hazardous waste in compliance with local, state, and federal regulations.

• May need to undergo Medical Clearance, Respiratory Protection Training, and Fit Testing to use a respirator.

🏝️ Benefits

• Company-provided car, laptop, and phone.

• Opportunities for company-sponsored training and development.

• Travel by air, vehicle, and/or other means of transportation as necessary for business.

• Full-time employment.