Field Service Engineer, North America

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Conduct regular maintenance on EmbryoScope TimeLapse and Culture Systems.

• Install capital equipment at customer locations following specified guidelines.

• Diagnose and rectify issues with Vitrolife Group capital equipment, both remotely and in-person.

• Deliver prompt and professional technical assistance to customers and internal teams.

• Record service activities and uphold precise documentation.

• Work collaboratively with cross-functional teams to address intricate technical challenges.

• Ensure high levels of customer satisfaction through proactive communication.

• Travel extensively, with a minimum of 80%, to facilitate installations, service calls, and training sessions.

• Participate in an on-call rotation during nights and weekends alongside other service team members.

⛳️ Requirements

• At least an Associate degree in a technical or engineering discipline.

• 1–2 years of experience in a technical or engineering position.

• Practical experience with hardware assembly and software setup.

• Knowledge of IT troubleshooting, networking, and system integration.

• Strong comprehension of electromechanical systems, including pneumatic components.

• Proficient PC skills: hardware assembly, software configuration, and networking.

• Expertise in diagnosing and resolving technical problems related to IT and laboratory equipment.

• Professional demeanor and communication skills in customer-facing situations.

• Organized, logical, and detail-focused approach to problem-solving.

• Ability to adhere to protocols and seek clarifications when necessary.

• Comfortable working autonomously and managing extensive travel commitments.

• Must confirm identity and eligibility to work in the United States.

• Successful completion of a background check is required.

• Bachelor's degree in engineering or a related field is preferred.

• 4–8 years of experience in technical service, engineering, or equipment repair is preferred.

• Experience with electronic or pneumatic systems is preferred.

🏝️ Benefits

• Paid Time Off.

• 10 Paid Holidays.

• 401(k) with Employer Match.

• Medical, Dental, and Vision coverage.

• IVF Coverage to support family-building needs.

• GAP Insurance.

• Basic Life and AD&D Coverage.

• Short- and Long-Term Disability.

• Optional AFLAC Supplemental Policies.

• Employee Assistance Program (EAP).

• Flexible Spending & Health Savings Account.