Field Service Engineer – New England

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Install, maintain, and repair Beckman Coulter laboratory instruments.

• Perform troubleshooting, installation, validation, preventative maintenance, modifications, and service repairs.

• Deliver efficient on-site technical support and provide training on products.

• Keep precise customer service logs and internal service records.

• Order repair parts and follow cycle times.

• Utilize OBI, Sales Force, and SharePoint for service call planning and to enhance team objectives.

• Engage with internal and external customers to address their specific needs.

• Support the training of new Field Service Engineers.

• Travel across the assigned New England territory and offer additional support outside this area as needed.

• Complete service documentation, preventive maintenance, and corrective actions while adhering to company performance and compliance standards.

⛳️ Requirements

• Associate degree in a technical, biomedical, instrumentation, electrical engineering, or related field, or equivalent military experience.

• Over 1 year of experience in diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.

• Experience in managing a dynamic service schedule involving regional travel.

• Capability to independently complete service documentation, preventive maintenance, and corrective actions.

• Ability to meet company performance and compliance standards.

• Willingness to travel 100% within the assigned territory, with additional support outside the area as necessary.

• Limited overnight travel availability.

• Possess a current valid driver’s license and maintain a good driving record over the past three years.

• Capability to lift, lower, and carry up to 50 lbs. without assistance.

• Ability to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended durations.

• Ability to reach at, above, and below shoulder level; flex/extend the neck; and demonstrate proficient hand and finger dexterity.

• Previous field service experience in medical devices, biotech, or other highly regulated industries is advantageous.

• Experience in customer-facing roles in high-pressure hospital or lab environments is a plus.

🏝️ Benefits

• Health care program.

• Paid time off.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k).

• Bonus/incentive pay.

• Flexible, remote working arrangements for eligible positions.

• Reasonable accommodations for applicants and employees with disabilities.