Field Service Engineer, MOCVD

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Oversee and carry out all pre-installation, installation, and equipment start-up tasks with minimal or no supervision.

• Serve as the company's point of contact with customers by delivering status updates, addressing information inquiries, resolving concerns, and advising on schedule modifications.

• Prepare equipment for process acceptance through testing, troubleshooting, and debugging to ensure adherence to contract specifications.

• Identify and rectify 90% of hardware issues, demonstrating expertise in software failures related to assigned equipment.

• Record system issues and the actions taken before, during, and after installations.

• Participate in 24-hour on-call support for issues related to installed equipment as needed.

• Accurately and promptly submit performance data, timesheets, field service reports, and travel expense reports.

• Mentor less experienced employees and customer representatives on equipment operation and maintenance.

• Uphold customer satisfaction while advocating for company interests.

• Assist in maintenance, repairs, and equipment upgrades following technical acceptance.

⛳️ Requirements

• Bachelor's degree in electrical, mechanical, or computer engineering, or equivalent education and experience.

• 2–5 years of experience in semiconductor equipment.

• Experience with mechanical, electrical, electronic, electromechanical, pneumatic, automation, and robotics systems.

• Skilled in interpreting mechanical drawings and electrical schematics.

• Proficient in using hand tools, multimeters, and helium leak checkers.

• Knowledge of high-purity gas supply systems.

• Exceptional written and verbal communication skills.

• Willingness to travel domestically and internationally more than 75% of the time.

• Availability to work off-hours, including weekends and shifts of up to 12 hours.

• Capability to lift up to 50 lbs.

• Ability to meet clean-room contamination exposure prevention requirements, including the use of equipment such as SCBA.

• Willingness to provide 24-hour on-call support when required.

🏝️ Benefits

• Flat hierarchies and direct interdisciplinary collaboration.

• Cutting-edge work environment featuring the latest and most innovative methods.

• An intercultural team with highly motivated colleagues.

• Targeted personnel development through ongoing specialized factory, field, and self-paced training.

• Development of personal skills.

• A wide range of employee benefits.