Field Service Engineer III, LCMS

This is a fully remote position, open to applicants in California.

📋 Description

• Install, maintain, and repair Chromatography and Mass Spectrometry equipment at customer laboratories.

• Manage personal parts inventories and carry out job tasks.

• Complete service reports utilizing service ticket management software.

• Provide training to customers on equipment and software.

• Act as a communication link between customers and the company.

• Participate in technical and service training provided by the factory on new products.

• Collaborate with Service and Sales teams.

• Analyze customer data and execute factory protocols to troubleshoot instrumentation.

• Convey diagnostic information to engineering, factory, field service, management, and other personnel to expedite repairs.

• Travel up to 75% within the designated territory and up to 25% along the West Coast.

⛳️ Requirements

• Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or a related technical field, along with 5+ years of hands-on technical experience in installing, troubleshooting, and repairing complex analytical instruments, or an advanced degree with 3+ years of experience.

• Strong diagnostic and problem-solving skills for both hardware and software issues.

• Proficiency in ultra-high vacuum systems, high voltage electronics, and complex electro-mechanical systems.

• Capability to read and interpret technical documentation, schematics, and engineering drawings.

• Experience in documenting service activities and creating detailed reports.

• Competence in training and supporting customers with equipment operation.

• Commitment to adhering to safety protocols and quality standards.

• Proven track record in achieving customer satisfaction goals.

• Exceptional written and verbal communication skills for customer service.

• Strong organizational and time management skills.

• Ability to work independently.

• Proficiency with Microsoft Office suite and service management software.

• Physical capability to lift up to 50 lbs. and work in various laboratory environments.

• Legally authorized to work in the United States without sponsorship, now or in the future.

• Ability to pass a comprehensive background check and drug screen.

• Experience in mentoring and training others is preferred.

🏝️ Benefits

• Variable annual bonus based on company, team, and/or individual performance results.

• National medical and dental plans.

• National vision plan.

• Health incentive programs.

• Employee assistance and family support programs.

• Commuter benefits.

• Tuition reimbursement.

• At least 120 hours of paid time off (PTO).

• 10 paid holidays each year.

• Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.

• Accident and life insurance.

• Short- and long-term disability coverage.

• 401(k) U.S. retirement savings plan.

• Employees’ Stock Purchase Plan (ESPP) offering discounted company stock.

• Opportunities for professional growth and development.

• Factory-provided technical and service training.