Field Service Engineer III – Electrophysiology Technologies

This is a fully remote position, open to applicants in New Jersey, +2 more states.

📋 Description

• Execute installations, inspections, verifications, corrective maintenance, and preventive maintenance for EP Technologies Affera systems.

• Ensure the maintenance and submission of technical records and documentation in compliance with regulatory standards.

• Share field experience insights with office colleagues and update the database accordingly.

• Contribute to service processes, documentation, procedures, and ongoing improvements.

• Provide feedback to Engineering and Manufacturing for enhancements to Affera products.

• Engage in developing and delivering technical training for distributors, partners, agents, and qualified customer representatives.

• Take part in design improvement discussions to support new product launches.

• Examine, analyze, and identify trends in technical data concerning Affera products.

• Participate in special projects as requested by the U.S. Field Service Manager or their designee.

• Deliver technical training to physicians, EP technicians, and department managers at customer locations.

• Act as the primary technical representative for EP Technologies Affera’s customers, as well as sales and clinical teams.

• Conduct technical assessments, installations, support, servicing, maintenance, and de-installations at customer sites.

• Offer technical assistance to physicians or technologists during clinical procedures.

• Collaborate with Field Service, Technical Service, Marketing, Quality, Production, and Engineering teams.

⛳️ Requirements

• Required: High School Diploma or equivalent.

• A minimum of 4 years of experience in technical, clinical field service, technical internships, or clinical customer support.

• Preferred: Bachelor’s degree in an Engineering discipline.

• Capability to apply principles of electrical, mechanical, thermodynamic, and biomedical engineering for troubleshooting.

• Proficient in troubleshooting and diagnosing medical equipment technically.

• Exceptional English writing and verbal communication skills.

• Strong time management abilities and attention to detail.

• Willingness to travel frequently, including potential international trips.

• Ability to work independently, be self-motivated, and function without direct supervision.

• Experience with extensive direct, face-to-face customer interaction.

• Ability to closely collaborate with customers, address their concerns, and devise plans to enhance confidence and satisfaction with Affera products and services.

• For degrees obtained outside the U.S., a qualification that meets the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is needed.

• Must reside within New Jersey, Pennsylvania, Delaware, or other designated territories; ideally within a 60-minute drive of Trenton, NJ.

• Unrestricted U.S. work authorization is mandatory at the time of hire and throughout employment for positions below the Principal level.

🏝️ Benefits

• Competitive salary.

• Flexible Benefits Package.

• Health insurance.

• Dental insurance.

• Vision insurance.

• Health Savings Account.

• Healthcare Flexible Spending Account.

• Life insurance.

• Long-term disability leave.

• Dependent daycare spending account.

• Tuition assistance/reimbursement.

• Simple Steps global well-being program.

• Incentive plans.

• 401(k) plan with employer contributions and matching.

• Short-term disability.

• Paid time off.

• Paid holidays.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Non-qualified Retirement Plan Supplement.

• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

• Temporary employees are entitled to paid sick time, as mandated by applicable state law.