Field Service Engineer II – Automation, Drives

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Carry out installation, startup, commissioning, troubleshooting, and repair of LV and MV Drives, Soft Starters, Motors, PLCs, and Automation systems.

• Identify and resolve complex electrical, control, communication, and automation challenges, implementing corrective measures.

• Perform both preventive and corrective maintenance on WEG Automation equipment and associated systems.

• Offer remote and on-site technical assistance, including emergency response and after-hours escalation support.

• Conduct power quality measurements, relay testing, system validation, and performance evaluations.

• Act as the primary technical resource for customers, end users, channel partners, and internal teams.

• Design and present customer training on installation, commissioning, operation, maintenance, and troubleshooting.

• Set expectations concerning service scope, timelines, follow-up actions, and project deliverables.

• Maintain customer relationships while professionally representing WEG during field interactions.

• Generate service reports, commissioning documents, technical findings, and recommendations for corrective actions.

• Assist in warranty investigations by identifying root causes and determining liability for failures.

• Record service activities, non-conformities, and customer interactions in appropriate systems.

• Complete expense reports, timesheets, and documentation for billing and record-keeping.

• Provide insights on product performance, field issues, customer requirements, and opportunities for improvement.

• Mentor junior engineers, technicians, and service staff.

• Engage in technical training programs to sustain expertise and certifications.

• Advocate for and adhere to safety procedures, standards, and company policies.

• Undertake additional assigned duties.

⛳️ Requirements

• High School Diploma or GED is required.

• A Bachelor's degree in Engineering, Electrical Engineering Technology, Automation, Mechatronics, or a related technical field is preferred.

• Equivalent combinations of education, technical certifications, military training, and relevant industry experience will also be taken into account.

• At least 2 years of hands-on field service experience supporting electrical distribution systems, industrial automation equipment, drives, motors, or related technologies.

• Significant experience in commissioning, troubleshooting, and servicing LV and MV Drives, Soft Starters, and industrial control systems.

• Strong comprehension of Variable Frequency Drives (VFDs), electric motors, power distribution, and industrial applications.

• Ability to read and interpret electrical schematics, wiring diagrams, technical drawings, and service documentation.

• Proficiency with diagnostic and testing instruments, including multimeters, oscilloscopes, insulation resistance testers, and power analyzers.

• Familiarity with PLCs, HMIs, SCADA systems, and industrial communication networks such as Ethernet/IP, Modbus, DeviceNet, and Profibus.

• Understanding of power quality analysis, relay testing, and techniques for electrical system verification.

• Strong knowledge of NFPA 70E, OSHA regulations, NEC requirements, and Lockout/Tagout (LOTO) procedures.

• Intermediate proficiency with Microsoft Office Suite and service reporting tools.

• Excellent troubleshooting, analytical, and problem-solving abilities.

• Outstanding verbal and written communication skills.

• Strong organizational, planning, and time management capabilities.

• Proven leadership skills and experience mentoring technical staff.

• Strong customer-oriented mindset with the capacity to build and maintain professional relationships.

• Experience supporting customers in manufacturing, utilities, water/wastewater, mining, oil & gas, or similar industrial settings is preferred.

• Ability to work independently while effectively collaborating with cross-functional teams.

• Frequent travel is necessary, approximately 50–80% of the time.

• Occasional overtime, after-hours, and weekend work may be required.

• Must possess authorization to work in the United States.

• WEG Electric Corp. does not provide visa sponsorship for this position.

🏝️ Benefits

• Per diem while traveling.

• Reimbursement for eligible business travel expenses, including mileage.

• Overtime pay in accordance with company policies.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Short-Term Disability.

• Long-Term Disability.

• Employee Assistance Program.

• Health Savings Account.

• Flexible Spending Account.

• 401K.

• Paid Time Off.

• Eleven Paid Holidays.

• One floating holiday.

• Pleasant work environment.

• Competitive compensation.